Customer Service Supervisor
Resume:
Ricky Jordan
**** ********* ****** (apt# *)
Dothan, AL 36303
**********@*****.***
Work Experience
Child Nutrition Worker
DOTHAN CITY SCHOOLS-Dothan, AL
July 2021 to October 2024
• Assist with the breakfast/Lunch preparation for 400 students and teachers
• Assist in the House Keeping of the Kitchen and stockrooms
• Assist in the unloading of the stock truck and properly stock the items
• Assist in the day to day cleanliness or any other task
Customer Service Supervisor (CSS)
Post Office USPS-Miami, FL
March 2002 to Present
Managing Operations
-Plan direct and supervise Postal services
-Oversee mail delivery and collections
-Schedule employee (50+) work and mail carrier routes
-Monitored mail processing and delivery
-Supervisor of day to day operation of delivery and retail operation. Ensuring the safety and
Ensured Safety
-Identify and correct hazards, investigated accidents, and enforced safety work practice
(Replaced exit lights, replaced fluorescent bulbs as needed)
Trained Employees
-Ensured Employees were trained in current operation and safety procedures
Communicated
-Established and maintained dialogue with the employees, communicated any changes development of 100 +/- employee of the station, and tailored the messages for better understanding for the employees
Managed Resources
-Determined work unit priorities and allocated resources to support those priorities
Maintained Records
-Maintained records of potage, registered mail, parcels, and mail requiring special handling
Completed Administrative tasks
-Generated and analyzed daily reports
Adapted to Changes
-Demonstrated trustworthiness and initiative to accomplish the unit wok and organizational goals
Additional Duties
Armed Security Officer
Wackenhut Security Corporations-Miami, FL
April 2000 to February 2001
Ensure the security of the Country Walk's residents (observe and report any incidents/accidents to authorities) and document activities while on security watch.
US Army
US Army-U.S. Army
April 1980 to April 2000
Sergeant in-charge of some 30+ soldier day to day training and safety. To ensure we were combat ready and prepared to carried out all mission assigned to the unit
Education
High school diploma
Miami Southridge Senior High School - Miami, FL
August 1976 to June 1978
Skills
• Military Experience (10+ years)
• Interviewing (10+ years)
• Supervising Experience (10+ years)
• Administrative Experience (10+ years)
• Mentoring (10+ years)
• Leadership (10+ years)
• Management (10+ years)
• Team Management (10+ years)
• Employee Orientation (10+ years)
• Presentation Skills (10+ years)
• Office Management (10+ years)
• Payroll (10+ years
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