Customer Service Inventory Control
Resume:
JEFFERY D. MCLAUGHLIN
La Marque, Texas 77568
*************@*****.***
SUMMARY OF QUALIFICATIONS
*Able to communicate effectively and interface on all levels
*Able to establish rapport with a wide range of clientele and maintain a calm, professional, problem-solving manner
*Working knowledge of a wide range of equipment, tools, and machinery
*Skilled at leading a team and working independently, multitasking, and delegating responsibilities
*Strong and diligent work ethic and the capacity to learn expeditiously
WORK EXPERIENCE
Classic Autoplex – Ford, 7700 Broadway St, Galveston, TX 77554: June 2024-present
Parts Director: Customer service; Requisition and acquisition of parts, tools, and supplies; retail, wholesale, and service parts sales; inventory control; computer-based parts catalog and ordering systems; creating/posting purchase orders; shipping and receiving; department maintenance; handling parts for the Collision Center; Oversee all Parts Employees; month end paperwork.
Ron Carter Ford, 3005 Fm 528, Alvin, TX 77511: September 2021-June 2024
Parts Director: Oversee all Parts Employees; month end paperwork; all submissions of claims, etc. to manufacturers; the implementation and overseeing of standard operating procedures; inventory control and adjustments; helping accounts receivables collect outstanding payments; as well as general parts duties like customer service etc.
Demontrond LLC, 3220 Gulf Fwy, Texas City, TX: August 2013-September 2021
Parts Specialist (Aug 2013-Jul 2014, Jan 2015-Sept 2021) / Collision Production Manager (July 2014-Jan 2015): Customer service; Requisition and acquisition of parts, tools, and supplies; retail, wholesale, and service parts sales; inventory control; computer-based parts catalog and ordering systems; creating/posting purchase orders; shipping and receiving; department maintenance; handling parts for the Collision Center as well as the Geico RX Program.
Ron Carter Toyota, Alvin, TX.: May 2010 – July 2013
Parts Specialist: Customer service; Requisition and acquisition of parts, tools, and supplies; retail, wholesale, and service parts sales; inventory control; computer-based parts catalog and ordering systems; creating/posting purchase orders; shipping and receiving; department maintenance.
Champion Acura, League City, TX.: November 2008 – May 2010
Parts Specialist: Customer service; Requisition and acquisition of parts, tools, and supplies; retail, wholesale, and service parts sales; inventory control; computer-based parts catalog and ordering systems; creating/posting purchase orders; shipping and receiving; department maintenance.
Harborside Collision Center, Galveston, TX.: January 2008 – November 2008
Parts Specialist: Requisition and acquisition of parts and supplies for body shop; use of multiple computer-based parts catalogs and crash books; customer service; check in all orders; distribution of all parts and supplies to proper personnel; create/post purchase orders; file all paperwork.
Johnson Paint Supply, Dickinson, TX.: January 2007 – August 2007
Driver: Deliver orders; pick up orders from suppliers; customer service; mix paint; stock; facility maintenance.
Vermeer Equipment of Texas, Houston, TX.: July 2005 – June 2006
Service Technician: Diagnose and repair machinery; some fabrication for repairs; clean and maintain shop.
Wal-Mart TLE, Kemah, TX.: March 2005 - July 2005 / Friendswood, TX.: Jan. 2004 – Mar. 2004
TLE Technician: Change oil; clean cars; install, balance and rotate tires; install batteries; customer service; stock and inventory control; clean shop.
Texas City Lincoln Mercury and Hyundai, Texas City, Tx.: July 2004 – March 2005
Parts Specialist: Customer service; Requisition and acquisition of parts, tools, and supplies; retail, wholesale, and service parts sales; inventory control; computer-based parts catalog and ordering systems; creating/posting purchase orders; shipping and receiving; department maintenance.
O’Reilly Auto Parts, Santa Fe and Seabrook, TX.: March 2003 – September 2004
Night Manager: Close store; customer service; stock/inventory control; clean store; parts sales; special outside purchases.
C-Mac Enterprises, Santa Fe, TX.: January 2002 – January 2004
Operations Manager: Auto maintenance, repair, customizing and detailing; customer service; all orders and invoicing; accounts receivable and payable; bookkeeping.
Brake Check, Pasadena, TX.: November 2001 – January 2002
Store Manager/Service Manager: Open/close store; customer service; data entry; billing; all paperwork; stock orders; inventory control; oversee all technicians; machine work; some mechanic work.
Bob Pagan Ford-Toyota, Galveston, TX.: September 2001 – October 2001
Warehouse Manager: Shipping/receiving; stock/inventory control; customer service; data entry; deliveries.
Suncoast Plumbing Co., Inc., Houston, TX.: January 2001 – June 2001
Lead Helper/Apprentice Plumber: Prepped and assembled materials and lined out jobs; operated various equipment; supervised work sites; installed commercial and residential plumbing.
The Used Car Outlet, Kemah, TX.: August 2000 – October 2000 Salesperson
Galveston County Health District, Texas City, TX.: August 1999 – December 1999
Animal Control Officer I: Patrol; investigate animal-at-large and cruelty complaints; write citations; court appearances; maintain kennels and vehicles.
Expressway Café, Texas City, TX.: November 1998 – December 1998 Prep Cook
Glass and Glazing, Texas City, TX.: March 1998 – November 1998 Laborer
AMF Star Lanes, Texas City, TX.: May 1997 – November 1997 Customer Service Associate
C-Mac Enterprises, Texas City, TX.: June 1996 – May 1997 General Contractor
The Movie Palace, La Marque, TX.: April 1994 – June 1996 Customer Service Associate
EDUCATION
European Institute for Massage Therapy, Clear Lake, TX.
*Massage Therapy
*Registered Massage Therapist, license expired
College of the Mainland, Texas City, TX.
*Fire Academy, Level 1 Structural Fire Fighter, certification expired
* EMT-B
Youngstown State University, Youngstown, OH.
*Criminal Justice
Baldwin Wallace, Berea, OH.
*Criminal Justice
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