Service Representative Customer
Resume:
Hello
Enid Flores
Allentown,Pa 18102
**********@*****.***
Skills
Working knowledge of general office duties: filing, answering phones, faxing, and copying; I’m also well-organized and efficient. I’m great with following directions, I’m a quick learner, an experienced team player, who can bring enthusiasm and energy into group efforts. I am bilingual speaking
(English and Spanish) and attended public speaking classes in college. Experience
04/2021- PRESENT
Bayada Home HealthCare, Allentown,Pa - Hab Tech/DSP
● Assist clients with their ADL’s
● Engage clients into the community
● Advocacy and also transporting to their appointments or their every day life events. 11/2018 - 04/2021
Comforting HomeCare by Phoebe Nursing Home, Allentown,Pa - HHA
● Assist clients with their ADLs
● Companionship, and transportation
● Light housekeeping
● Respite care
● Woundcare
● Over night care
07/2015-05/2017
Griswald Agency, Allentown - Private Contractor
● Assist clients with ADL’s
● Companionship and transportation
● Light housekeeping
● Respite care
● Woundcare
● Over night care
● Did my own payroll
06/2014-06/2015
The Hartford, Allentown- Customer Service Representative
● I am able to manage complex customer questions and respond promptly to service requests to meet customer commitments.
2
● Handle a high inbound call volume, 40-50 calls per day on average, on a consistent basis. 01/2013-01/2014
Maximum Care Inc., Allentown-HHA
● Assist clients with ADL’s
● Companionship
● Light housekeeping
● Respite care
● Wound care
● Overnight care
05/2007-01/2013
Liberty Resources Inc. Center for Living Independently
● In home care
● Assist clients with ADL’s
● Light housekeeping
● Companionship
Education
6/2010
Pennsylvania School of Business - Business Associates Degree 05/2004
Lincoln Technical Institute -Diploma of Medical Assistant 6/2002
Lehigh Carbon Community College-Criminal Justice Degree
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