Pharmacy Technician Customer Service

P.O. Box ***** 937-***-****

Trotwood, OH. ***** ****@********.***

Bernette Hines

Professional Experience Highlights

Nissin Precision North America – Englewood, OH. 2022 -2023 Production Associate -

Operated production equipment.

Followed all production guidelines and specifications.

Worked in production environment while meeting targets.

Followed company Safety & Health policies.

Identified and resolved minor machine/quality problems.

Verified and maintained quality of product using measuring tools and visual inspection. My Eye Dr. – Dayton, OH. 2021-2022

Patient Service Coordinator

Collaborated with doctors and team members to provide seamless patient experience.

Coordinated and managed front desk during check in/out.

Assisted with appointment confirmations and patient outreach in partnership with Doctor availability.

Cross trained to other office support roles such as Eyewear Consultants and Optometric Technicians. Lowe’s Home Improvement – Trotwood, OH. 2019 - 2021 Front End Team Lead-

Maintained the front-end service area in accordance with company policies and procedures.

Supported store operations by executing daily workload and processes; modeling company standards and procedures; participating in team meetings to learn daily and weekly objectives; communicating with associates to understand daily priorities. Demonstrated behaviors that help lead associates through change; and providing feedback concerning associate performance, business area issues, or process improvement needs.

Provided customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; operating equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold.

Processed merchandise returns, refunds, exchanges, and warranty repairs; assisting customers with self-checkout; encouraging customers to use self-checkouts; explaining functionality of the registers and current updates. Walmart – Englewood, OH. 2014 - 2019

Sales Associate -

Greeted customers and made sure they found everything they need.

Operated cash registers while adhering to store policy on returns and coupons.

Ensured effective merchandise presentation; Put away merchandise and rotating stock as needed; ensured the immediate removal of damaged or expired wares. Ensured cleanliness of department and workstation.

Promoted various Walmart products like extended warranties and store credit card offers. Dayton Metro Library– Dayton, OH. 2006-2015

Information Services Assistant -

Demonstrated excellent internal and external customer service. Proactively provides assistance at all service points as needed.

Performed circulation responsibilities and related activities as needed.

Assisted with opening and closing duties.

Service professional with a demonstrated ability to handle a broad range of responsibilities. Insightful delegator capable of developing trusting, and credible relationships with co-workers, leadership, and customer. Meticulous and exceptional organizational skills alongside commitment to compliance and the overall vision of the organization Flexible with the ability to work under pressure and meet deadlines. P.O. Box 26219 937-***-****

Trotwood, OH. 45426 ****@********.***

Bernette Hines

Assisted with appropriate restocking of shelves

Education

John H. Patterson High School-Dayton, OH. Diploma Received 1993

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