Customer Service Quality Assurance
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
Y O D A G E N T
***********@*****.***
Newport news, Virginia 23605
Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management.
Critical thinking Social perceptiveness
Multitasking Quality assurance
Social Welfare Examiner, Akawence akia, Jan 2018 - Nov 2021, Newport news, Virginia Educated patients and loved ones about legal rights and available services. Identified needed services by combining information gleaned from patient interviews with knowledge of program resources.
Administered [Type] program serving over [Number] people each month. Helped address problems by developing policies and improving program offerings. Improved wellbeing of [Type] individuals by working closely with government agencies and support organizations.
Served customers by going above and beyond to offer exceptional support for needs. Assisted with tasks and work duties during slow periods to maintain team productivity. Conducted initial assessments of clients' situations to determine needs and goals. Waitress, Golden coral, Apr 2019 - Mar 2020, Hampton, Virginia Established pace of meal according to guest and party needs. Checked in with customers periodically to assist with additional needs or requests. Assisted kitchen staff with garnishing plates and preparing desserts and salads. Worked in fast-paced environment, handled multiple priorities, and learned new procedures.
Set and bussed tables as needed and maintained sanitation standards. Cleaned tables, completed closing duties, and re-stocked tableware and supplies. Handled guest needs with upbeat attitude
Cleaner, Peninsula cleaning services, Jun 2016 - Apr 2018, Newport news, Virginia Cleaned office areas to meet client standards and expectations. Restocked bathroom and breakroom supplies nightly. Used special cleaning chemicals to sanitize high-traffic areas. Managed weekly and daily cleaning contracts at area homes and businesses. Monitored broken equipment or blown lightbulbs and reported maintenance needs to supervisors.
Managed upkeep of outside spaces, including removing debris and trimming landscaping.
Steam-cleaned and shampooed carpets.
Packer, Smithfield, Aug 2012 - May 2014, Smithfield, Virginia Palletized completed orders, applying correct stacking pattern and weight limits. Assisted with quality control efforts by inspecting products and packaging . Supported quality assurance by verifying products, materials and container compliance with standards.
Measured, weighed, and counted products and materials. Banquet Attendant, Holiday inn, Apr 2008 - Apr 2011, Hampton, Virginia EDUCATION
Satisfied guests with prompt assistance and friendly service. Helped kitchen crew keep orders moving
Supported servers by refilling drinks, retrieving items and restocking service stations. Maintained clean dining area, quickly cleaning up spills and replenishing condiments. Assisted with tasks and work duties during slow periods to maintain team productivity. Cashier, Bottom dollar, Nov 2006 - Jan 2007, Woodbridge, Virginia Engaged with customers while completing cash register transactions. Worked with customer service leaders and managers to meet customer needs. Gave customers information about upcoming promotions and available items. Encouraged sales through promotions and special offers to customers. Trained new retail team
Provided information to customers on products or services. Maintained accurate register totals by carefully counting and securing cash. Mental health certification
Aims academy, Wayne, New Jersey, Apr 2021
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