Human Resources Quality Assurance
Resume:
Nicole Mallett
** ********** ****, **** ******, IL 60466
************@*****.***
Professional Summary
Successful collaboration to achieve focused outcomes. Guided Interdisciplinary professionals in building infrastructure in a complex environment. Outstanding Achievements
Increased program compliance by 35% within 7 months, by facilitating quality focused interdisciplinary team meetings to develop procedures and tracking mechanisms to acheive 93% overall program compliancy.
Core Competencies
Convey integrity and honesty Analyze and problem solve Fiscal management experience Teamwork and collaboration Program development and evaluation Social awareness Customer focused Self management
Work Experience
RESEARCH AND EDUCATION FOUNDATION Chicago, IL 2009-Present Clinical Quality Management program coordinator
Support efforts to improve quality of care for our patients
Coordinate quality assurance procedures to ensure effective program compliance, and advance the quality of services provided.
Facilitate the inclusion of Consumer Advisory Board members at Quality management meetings that provide status of program operations, quality standards, production metrics, QM Plan development and review.
Project management of quality and process improvement initiatives. HUMAN RESOURCES DEVELOPMENT INSTITUTE, Chicago, IL 2001 - 2009 Community Support Team Supervisor
Supervised the delivery of community-based rehabilitation services to persons with severe mental illness and co-occurring disorders. Education and Professional Development
2001 DePaul University Chicago, IL
Master of Science- Public Services Management
2016 American Society for Quality
Management of Quality/Organizational Excellence
2010 Master of Science Certificate –Public Health
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