Customer Service Administrative Assistant
Resume:
Sonja Eslick
Vancouver, WA 98662
***********@*****.***
SUMMARY OF QUALIFICATIONS:
● Experienced and skilled with Microsoft Word, Excel, PowerPoint and Access
● Ability to type 30-40 words per minute and operate standardized office equipment
● Experience with scanning patient records and maintaining Patient confidentiality and discretion
● MVA Billing, Epic & FACS trained, Medicare & Medicaid Billing
● Referral Specialist, Screener for Medical Financial Programs
● Experience with multi line phones and proficient in a multitask environment
● Excellent customer service skills aimed at understanding customer’s needs and providing corresponding services
EXPERIENCE:
Firstource Solutions
Patient Financial Advocate
● Screen Patients for different Financial Assistants
● Investagate information with Patients Medical Insurance
● Certified w/Washington State Medicaid
● Certified w/Washington Healthcare Finder
Vancouver School District
Substitute Instructional Assistant
● Assist teachers and students with educational material as instructed by the head teacher
● Worked individually with students on tasks and assignments
● Grade papers and tests
● Prep for art work
Samaritan PacificCommunity Hospital
Referral Coordinator
● Referred patients to specialist
● Filing and conversion of paper files to electronic files
● Determined eligibility for the prescription assistance program
● Obtained client information from companies
● Delivered patient specimens to the laboratory.
EDUCATION
Apollo College
Portland OR
Medical Administrative Assistant Certificate 2004
Washougal High School
Washougal WA
High School Diploma - 1988
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