Customer Service Order Fulfillment

Valentina Goncharova

**** ******** **

Flemington, NJ 08822

Phone: 732-***-****

Email: *****************@*****.***

Objective

Detail-oriented and dedicated professional with strong organizational skills and a proven record in inventory and order fulfillment. Seeking a position as an Online Order Filling Team Associate at Walmart to contribute my experience in ensuring accuracy, efficiency, and customer satisfaction in order fulfillment.

Experience

Warehouse Associate

SCP Distributors LLC, Lakewood, NJ

January 2023 – Present

Managed inventory and processed orders in a high-paced environment, ensuring accuracy and timeliness.

Assisted with the packing and organization of shipments, ensuring quality control standards were met. Provided support in stocking and replenishing inventory on the warehouse floor. Collaborated with team members to meet daily productivity targets and improve efficiency. Owner/Manager

Hobby4me LLC, Moscow, Russia

January 2004 – October 2022

Operated and managed an online retail business, handling product sourcing, listing, and customer service on platforms like Amazon and eBay.

Ensured order accuracy, processed customer returns, and resolved any product or delivery-related issues.

Managed logistics and supply chain for timely product dispatch and delivery. Skills

Order Fulfillment & Inventory Management: Experienced in preparing and packing online orders to ensure accuracy and on-time delivery.

Customer Service: Skilled in consulting with customers on product selections and substitutions to ensure satisfaction.

Attention to Detail: Careful with order checking and product preparation, contributing to positive customer feedback.

Adaptability: Flexible with shift scheduling and adept at managing diverse job tasks in fast-paced environments.

Basic Technical Skills: Familiar with warehouse management systems, inventory tracking, and digital order processing.

Education

Master’s Degree in Engineering Physics

National Research University of Electronic Technology (MIET), Moscow, Russia Language Skills: Fluent in Russian; intermediate in English. Work Authorization: Permanent resident of the United States; eligible to work in the U.S. Availability: Flexible for opening, morning, mid-shift, or closing schedules. References: Available upon request.

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