Human Resources Customer Service

**** ****** **, **** *****, Tx, ***** 682-***-**** *********@*****.***

Melva Miles

Objective

Seeking long-term Customer Service position with potential for growth and management development, in a stable organization.

Experience

02/18/19 –02/12/2024

Dialysis Associates

Fort Worth, TX

Insurance Referral Coordinator

Support the clinical team as it relates to the insurance referral authorization process. Identify which insurances need referrals based on guidelines.

Run reports weekly to obtain a patient list that requires referrals. Maintain referrals. Initiate request from PCP by fax, or telephone. Update and check the fax folder to obtain requested referrals.

Add referral information into patient accounts in EPIC. Track referral status from PCP or other online portals daily.

2015-2016

Orthopedic Specialty Associates

Fort Worth, TX

Medical Receptionist

Greeted patients in a professional and friendly manner. Collected copayments, entered demographic information into the system.

Arrived patient into Flowcast, added/deleted new insurance, scanned ID and insurance cards into both Flowcast and EPIC

Verified insurance, acquired referrals when needed. Checked patients out of system, and scheduled appointments when necessary.

2013-2014

Solis Mammography

Fort Worth, TX

Patient Service Representative

Greeted patients in a professional and friendly manner. Completely and accurately register patients into the RIS system. Input demographic and insurance information if needed.

Scheduled and rescheduled patients as requested by doctors.

Responsible for collecting payments and explaining benefits given from insurance companies.

2006-2011

Memorial MRI & Diagnostics

Houston, TX

Patient Liaison

Escorted patients from the waiting area to, advising on details of the exam; verbally preparing for aspects of upcoming procedure and answering questions. Trained new hires.

Participated in assessment of the diagnosis by obtaining patient history and demographics.

Tracked inventory and made purchasing decisions to order routine supplies and keep costs down.

Education

2006

Academy of Healthcare Professions

Houston, TX

1986-1989

Fisk University Nashville, TN 62 credit hours

References

References are available on request.

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