Customer Service Resolution Specialist

Clements

** ***** ****** ****, ****** Mill, VA 24065

Cell: 540-***-**** - **************@*****.***

Career Overview

Highly enthusiastic Customer Resolution Specialist with 4 years client interface experience.

Dedicated Customer Resolution Specialist motivated to maintain customer satisfaction and contribute to company

success.

Results-driven Customer Resolution Specialist with proven ability to establish rapport with clients.

Core Strengths

Strong organizational skills Energetic work attitude

Active listening skills Courteous demeanor

Seasoned in conflict resolution Customer service expert

Sharp problem solver Adaptive team player

Accomplishments

Received Ribbons for Round-robin support.

Received the Performance Bonus Award for handling DriveWise concerns.

Work History

Account Manager

March 2022 to Current

Midland Credit Management - Roanoke VA

I am a debt collector. I contact customers and work out an agreement to keep their payment plan in tact.

Duster

October 2021 to February 2022

Yokohama Tire - Removed tires from line, placed on a buggy and transported them to the proper tire location line.

Restarted tire line when I unstopped tire jams or when the line stopped running.

Installer

December 2019 to June 2021

Systems Electronics – Knightdale, NC

Install Nurse Call in hospitals

Pull cable to set up network for the hospital.

Review blueprints to determine location of devices.

Install devices.

Customer Resolution Specialist

May 2011 to December 2019

Allstate Insurance Company – Roanoke, Va.

Cross-trained and provided back-up for other customer service representatives when needed.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Resolved product issues and shared benefits of new technology.

Guaranteed positive customer experiences and resolved all customer complaints.

Production

July 2014 to September 2016

Coke-Cola - Roanoke, VA

Documented pallet numbers

Operated Machine that controls the depal

Assisted in the changeover when a product was put on the production line.

Educational Background

High School Diploma 1985

Franklin County High School - Rocky Mount, VA, United States

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