Project Management Data Center

MARK E REYNOLDS SR, PMP, ITIL V*

Indianapolis, IN 46216 317-***-**** *.********.**@*****.*** linkedin.com/in/markreynoldssr

Senior Project Management Professional

Air Force Veteran with 10+ years in IT project management. Possesses certifications in Project Management and ITIL. Organized and led IT transformations, data center migrations, and large-scale deployments across various industries. Expertise in risk management, team leadership, and process automation delivers operational efficiencies and customer satisfaction. Thrives in dynamic environments and consistently drives complex projects to completion.

AREAS OF EXPERTISE

Project Management Risk Management Roadmap Prioritization Budgeting/Forecasting

Stakeholder Communication Cross-functional Team Leadership Customer Support Team Leadership

Contract Development Customer Feedback Microsoft Office Microsoft Project Microsoft Visio

Team Collaboration Continuous Improvements Qualitative Data Quantitative Data User Community

PROFESSIONAL EXPERIENCE

Dell Technologies, Indianapolis, IN - Remote

Senior Project Management Professional - Managed Deployment Project Manager August 2019 - August 2024

Acted as primary point of contact for inventory management, system deployments, break-fix operations, and asset return processes.

Automated several processes to ensure accuracy of accountability of Dell and Vendor.

•Automated Excel deployment tracking spreadsheet and significantly decreased manual processing time from 10 – 15 minutes to just 5 – 7 minutes.

•Collaborated with QuickBase developer and vendor to automate inventory process that enabled customer to access near real-time inventory information through Dell QuickBase.

Oversaw installation of networked systems at 123 locations (new stores, store refreshes, and store relocations) for major phone communications company.

•Re-ignited customer brand loyalty by revamping outdated customer-produced Technical Guide and reduced installation time by approximately 1.25 hours per store.

•Modified documentation, adding flowcharts to assist technicians with varying skill levels that resulted in simplifying complex tasks.

Spearheaded 3-year laptop and desktop end user system deployment project of 875 systems for a chemical company with over 30 locations throughout the United States.

Coordinated 2-year laptop and desktop refresh deployment project for a 2,100-location national self-storage company throughout the country and a 2-year end user system deployment project for equipment rental company with 32 locations throughout the country.

Owned 1-year end user system deployment project for manufacturing smart solutions’ company with multiple locations throughout the country.

Directed 3-year end user system deployment project for public research university in Toronto, Ontario CA.

Program/Project Manager Senior Advisor August 2014 - July 2019

Project Manager for Data Center Modernization Project - Information Technology Infrastructure (ITI).

Identified application focal and migration strategy for ITI applications for Data Center closures for a major aircraft manufacturing company.

Created work breakdown structure with application teams to build schedule to meet Data Center Closure

Executed migration plan and monitored and reported progress weekly to Customer Leadership. Closeout included sign off from Application team leadership on migration completion.

Monitored physical hardware removal from each of the Data Center floors.

Migrated 62% (88/141) of ITI applications/servers from St. Louis Data Center to new Centralized Data Centers.

Directed migration of 51% (192/376) of ITI applications/servers from Bellevue Data Center to new Centralized Data Centers.

Mark E Reynolds *.********.**@*****.*** Page Two

Project Manager, RMS Computer Services August 2011 - July 2014

Sub-contracted - by RMS Computer Services to Dell Services Group as Project Manager for a major aircraft manufacturer Data Center Modernization (DCM) Project. Responsible for the migration of applications, web sites, databases and servers out of Data Centers being consolidated into strategic Data Centers.

Migrated 63% (15/24) of ITI applications/servers from Philadelphia Data Center to new system.

Spearheaded migration of 100% (17/17) of ITI applications/servers from Wichita Data Center to the new Centralized Data Centers.

Coordinated migration of 100% (27/27) of all the ITI applications/servers from Houston Data Center to the new Centralized Data Centers.

ADDITIONAL RELEVANT EXPERIENCE

Delivery Director, Spherion Technology Services

Managed team of 5 Service Delivery Managers overseeing national customer accounts, ensuring Help Desk and Break-Fix support for clients in the mid-west and Las Vegas.

Successfully implemented Change Management Process and Root Cause Analysis review, leading to increased first call resolution on customer help desk.

Conducted monthly Quality Meetings with customers to exceed service level agreements and achieve profitability goals.

Service Delivery Manager, Spherion Technology Architects

Managed team of 26 help desk and on-site technical analysts supporting a nationwide mobile sales force of 4,400+ representatives

Developed and executed a project plan for the successful Compaq IPAQ rollout to the sales force.

Implemented monthly reports to keep upper management informed of key issues and process improvements.

United States Air Force, Lackland AFB, TX / Fort Meade, MD

Computer Based Training Design Team Lead

Responsible for management of 3 team members in development of first CBT Program for now unclassified KG-84 encryption system.

Conducted weeklong training program on KG-84 and introduced CBT program into training, identifying opportunities for improvement in the development process as it was being completed.

EDUCATION

Bachelor of Science, BS, Business Management - Indiana Wesleyan University Marion Indiana

Associate of Science Degree in Instructor of Technology - Community College of the Air Force

Certifications

Project Management Professional, PMP - Project Management Institute 264****-****

ITIL V4 Foundation - Axelos Global Best Practices 264****-****

Training

ITIL V2 Service Manager Training Foundation Certification in IT Service Management

Scrum Fundamentals (LinkedIn) AI Tools (LinkedIn) Agile Product Owner Role: Foundations (LinkedIn)

Agile Project Management with Jira Cloud (LinkedIn)

Contact this candidate