Customer Service High School

Previn Araujo

Derby, KS. ***** 316-***-**** ***************@*****.***

SKILLS SUMMARY

• Problem Solving

• Team Leadership

• Coordinating

• Order Taking

• Food Presentation

• Cash Handling

• Customer Service

• POS Systems

• Dining Etiquette

• Wine and Beer Knowledge

• Oral Communication

• Telephone Etiquette

• Problem Escalation and

Resolution

WORK EXPERIENCE

• Performed various financial activities, such as cash handling, deposit preparation

• Performed personnel actions, such as hiring and firing staff, providing employee orientation, and training, and conducting supervisory activities, such as creating work schedules

• Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety

• Assigned duties, responsibilities, and workstations to employees in accordance with work requirements

• Purchased or requisitioned supplies and equipment needed to ensure quality and timely delivery of services

• Investigated and resolved complaints regarding food quality, service, or accommodations

• Communicate with key stakeholders to determine project requirements and objectives

• Identified project needs such as resources, staff, or finances by reviewing project objectives and schedules

• Identified, reviewed, or selected vendors or consultants to meet project needs

• Negotiated with project stakeholders or suppliers to obtain resources or materials

• Reported project status, such as budget, resources, technical issues, or customer satisfaction, to managers

WORK HISTORY

Front house Manager, Forge ICT – Wichita, KS 03/2023 – 06/2024 Server, Magnolia Café – Wichita, KS 04/2022 – 04/2024 Project Mgr./ Estimator, Cabinet Systems – Wichita, KS 11/2021 – 11/2022 Server, Napoli Italian Eatery – Wichita, KS 10/2020 – 10/2021 Server, Jimmy’s Egg – Wichita, KS 12/2017 – 10/2021 EDUCATION

High School Diploma, Wichita Heights High School – Wichita, KS

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