Customer Service Project Management
Resume:
Jacques Primo
Atlanta, GA *****
**********@*****.***
Results-oriented team player with highly developed project management skills and a drive for success. Experience providing strong customer service and solving problems. Great attention to detail and organizational skills. A quick learner with the desire to grow skills.
Authorized to work in the US for any employer
Work Experience
Head axe coach
Urban Forest Axe House-Savannah, GA
February 2021 to Present
Customer service
Food and Beverage Manager
Piedmont Driving Club-Atlanta, GA
Present
Houseman
Perry Lane Hotel-Savannah, GA
January 2021 to April 2021
Provided the guests with whatever they needed/requested in a timely manner. Made sure the appearance of the hotel was in pristine condition.
Bartender
Bar Bar-Savannah, GA
June 2020 to January 2021
Customer service
Bartender
Tandem
April 2020 to January 2021
Customer Service
Bartender/Server
The Shrimp Factory-Savannah, GA
February 2020 to July 2020
Customer service
Bar Manager / Bartender
Buffington's Bar & Grill-Milledgeville, GA
April 2018 to January 2020
• Handled all foh scheduling, cocktail design/prices
• Opening/closing of the bar, customer service, foh manager Field Specialist
Dynamic Roofing Solutions-Milledgeville, GA
July 2017 to September 2018
• New installs & repairs on all Firestone approved roofing systems
• Coordinating with property management companies & home owners
• Inspections on existing roofing systems
• Budgeting & billing of commercial/residential roofs Bartender
Buffington's Bar & Grill-Milledgeville, GA
April 2018 to August 2018
• Customer service
• Increased profit margins for the restaurant by setting up when to add/remove specials on drinks & food during the week.
Tennis Instructor
USTA
May 2016 to April 2018
Southeastern Region)
• Identify strengths and weaknesses of player
• Provide/coordinate drills and techniques to better each individual player
• Motivate others
Bartender
10 Degrees South-Atlanta, GA
August 2016 to January 2017
Gained extensive knowledge of South African wines, liqueurs, & authentic cocktails of the region
• Customer service
• Weekly inventory of all liquor, liqueurs, & wines Bartender
Taco Mac - Perimeter-Dunwoody, GA
November 2015 to May 2016
• Customer service
• Opening & closing duties of the bar
• Maintaining & organizing the beer/wine/liquor/liqueurs Bartender
Pure Tacqueria-Roswell, GA
June 2015 to November 2015
• Opening & closing bar duties
• Knowledge of the differences in tequilas
• Customer service
Bartender / Server
Wild Wing Cafe-Dunwoody, GA
February 2015 to June 2015
Helped open this new establishment, which involved training new servers, making guidelines for the opening/closing duties, and deciding in placements of items (ie. wait stations, prep table supplies, dry storage, etc ). Building a new customer base from the surrounding areas. Customer service.
Bartender / Server
Fado Irish Pub-Atlanta, GA
January 2015 to April 2015
Midtown location))
• Knowledge of what is involved in the opening of a new restaurant/bar. Gained a great understanding of the different types of whiskey & scotch. Excelled in establishing a new customer base.
Bartender / Server
Etris Kitchen & Bar-Roswell, GA
November 2014 to February 2015
Maintaining a clean, stocked, and fully functioning bar set-up for all of a customers requests/orders. Developed a custom drink menu and what beers to have on the draft system available. Customer service.
Bartender
Levy Restaurants-Atlanta, GA
December 2014 to January 2015
Was a subcontractor with them for the SEC Championship Game at the Georgia Dome. Worked in the club level for a private suite party. Set-up and breakdown of a mobile bar. Customer service.
Bartender / Server
Taco Mac - Perimeter-Sandy Springs, GA
August 2014 to November 2014
Gained extensive knowledge of the different types of beer, regions, breweries, and how to direct a guest into picking what he or she would most likely enjoy per their preferences. Excelled in customer service. Bartender / Server / Expo
Bar Back-Alpharetta, GA
August 2013 to August 2014
Experience in dealing with high volume guests, in regards to sporting events, poker tournaments, as well as music acts. Ability to make sure all guests get timely service and are enjoying themselves. Understand how to not only provide great service to the guests, but maintain a clean safe environment for the establishment. Knowledge of all the aspects entailed in the service industry wether it be hosting, expo, serving, training others in restaurant procedures, handling to-go orders, as well as, keeping a clean fully stocked bar. Understand how to multitask in order to achieve the overall goal. Bartender
Banquet Services-Roswell, GA
June 2013 to August 2013
Bartender/server for corporate events, weddings, parties, banquets, and hotel functions all around the Georgia area. How to set-up for the events, maintain during, as well as, break down and clean afterwards. Understand how to plan for and implement multiple events in timely manner when they are in the same
place.
Sales
Weed Man Lawncare-Roswell, GA
February 2012 to July 2012
Inside sales/telemarketing of Lawn care services; which included fertilization and weed control for residential and business properties located in the North Atlanta area. During my time there I was one of the top sales men they had and for the month of March was the top seller of aerations throughout all franchises nationwide.
Vice President / Secretary
Primo Development Corporation-Stockbridge, GA
March 2003 to February 2012
Oversaw all operations of the residential custom home building process. From blueprint design, obtaining permits, material estimates/budgeting, scheduling/hands-on approach with the different trades, all building codes were up to date, dealing with inspectors, customer relations, and all aspects of closings.
Account Manager
BCMG, Inc-Atlanta, GA
May 2011 to August 2011
• Direct marketing leadership, pitching a customer, closing the deal, keeping a positive outlook/attitude, scouting out territories for distribution, running & maintains a satellite office during road trips, covering a territory efficiently, team building & training.
• Worked on the Atlanta Braves campaign; which involved marketing ticketing sales for them.
Doorman
Fado Irish Pub-Atlanta, GA
May 1999 to August 1999
Buckhead location))
• Checked all IDs of guests and maintaining a safe environment for the establishment. Music Director
Blockbuster Music-Atlanta, GA
May 1995 to July 1998
Organize and complete inventory of all albums
Education
ABC Bartending School
November 2014 to January 2015
Bachelor Of Arts in Arts and Sciences
University Of North Carolina at Asheville (UNCA) - Asheville, NC August 1998 to May 2003
Skills
• Inventory
• Training
• Cashier
• time management
• POS
• Banquet Experience
• Inside Sales
• Bartending
• Lawn Care
• Restaurant Management
• Hotel experience
• Sports Coaching
• Account Management
• Telemarketing
• Bartending
• Hotel experience
• Restaurant experience
• Customer service
• Cash register
• Construction
• Telemarketing
• Project management
• Serving
• Leadership
• Supervising experience
• Restaurant management
• Time management
Certifications and Licenses
TABC
Additional Information
Skills • Maintaining strong customer relations
• Superior verbal/written communication skills
• Sales and direct marketing experience
• Proven ability to interview, train, manage, coordinate, and schedule others
• Strong management and organizational knowledge
• Ability to excel in group environments
• Exceptional work ethic
• Computer proficient (both Mac & PC)
• Familiarity with Microsoft Office with ability to learn new software with ease
• Photography, video, and music production
• Graphic design
• Blueprint and home design
• 10+ years experience in the construction industry
• 8+ years experience in residential on-site supervision
• Knowledge of building codes and standards/regulations
• Real estate contract comprehension
• Experience with a wide range of manual labor
• Cost analysis/estimates
• Correct serving procedures
• Extensive knowledge of beer & wines
• Bartending techniques & procedures
• Mixology ability
• Liquor & liqueur knowledge
• Knowledge of Firestone approved commercial roofing systems
Contact this candidate