Order Selector Customer Service

LANCE CHARLES

***** ***** *** *** *** ***, Houston, TX 77064 **************@*****.*** 945-***-**** Professional Summary

Xactimate-certified catastrophe adjuster with 2 years of experience, specializing in property claims. Proven expertise with Pilot Catastrophe, adept at managing high-volume claims, performing detailed damage assessments, and providing excellent customer service in challenging situations. Multiple years of experience in warehousing and logistics, with hands-on skills in forklift operation and safety protocols. I am a natural leader, advocate learner, and a team player looking to bring value to the work space. Professional Experience

Catastrophe Adjuster

Pilot Catastrophe

May 2023 – October 2024

• Assessed and processed claims related to hurricanes, floods, and other disasters, using Xactimate to generate detailed damage estimates.

• Worked closely with policyholders, contractors, and insurance carriers to ensure fair settlements.

• Conducted on-site inspections, including complex roof and flood damage evaluations, with strict attention to detail.

• Handled a high volume of claims simultaneously, meeting deadlines and maintaining high levels of accuracy.

Ride Share Driver

Lyft

October 2018 – October 2022

• Delivered quality service while maintaining a safe and friendly work environment.

• Provided transportation services to passengers, ensuring timeliness and professionalism. Order Selector

Kroger Smith Distribution Center

July 2019 – September 2021

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• Operated stand forklifts and completed work orders in a fast-paced environment, ensuring shipments were prepared for distribution to grocery stores.

• Ensured safety and cleanliness in the workspace. Unloader/Hauler/Processor

Walmart Distribution Center

May 2016 – September 2018

• Led unloading and processing teams, overseeing new hires and ensuring compliance with OSHA standards.

• Operated forklifts to manage heavy loads and ensure smooth operations. Forklift Operator/Inspector

Pinnacle Oil Field Service

April 2015 – October 2016

• Operated heavy-duty forklifts and inspected pipes, assisting senior inspectors in ensuring compliance with industry standards.

Certifications & Licenses

• Xactimate Certified

• Licensed Catastrophe Adjuster – [List states]

• Pilot Catastrophe Training

• Realtor License – Key Realty School (Las Vegas), April 2019 – June 2019 Education

High School Diploma

Saint MartinVille Senior High, Saint Martinville, LA May 2010 Skills

• Xactimate Estimating Software

• Catastrophe Claims Handling

• Property Damage Assessment

• Leadership & Team Collaboration

• Advanced Computer Skills

• Customer Service & Sales

Contact this candidate