Customer Service Quality Assurance

Yolanda Alexander

Salisbury, NC

• Good Attitude • Good Work Ethic

• Team Player • Time Management

Authorized to work in the US for any employer

Work Experience

Rural Mail Carrier

Post Office USPS - Salisbury, NC

March 2024 to April 2024

I used a gps scanner to deliver packages throughout Salisbury, NC. I used the scanner to locate where the packages needed to be delivered. All packages needed to be delivered or scanned before returning back to the Post Office.

Cashier/Customer Service

Goodwill Industries - Salisbury, NC

February 2024 to March 2024

Operated a cash register. Put out clothing and other merchandise. Cleaned up at the end of each shift. Production Technician

Flowers Foods - Newton, NC

August 2022 to September 2023

Setup the Moulder machine for 16 ounce, 20 ounce and 24 ounce dough. During this process throughout the day adjustments are made continuously to assure the quality of each production run. Operated a Divider machine to setup the successful production of each dough batch. Weight is checked every ten minutes. Make adjustments on the Divider as needed. This ensures that each dough run is accurate according to the ounces for the dough that is manufactured. Maintain a clean environment throughout the shift.

Production Operator

Brakebush Brothers Inc. - Mocksville, NC

June 2022 to July 2022

Worked on a production line. Different pieces of chicken that are selected for that day of production are styled a certain way to meet specific requirements for the oven. Working in temperatures forty five and below degrees if you’re in the freezer. Pieces of chicken that do not meet the standard requirements of production are sent down a metal chute and are discarded. Making boxes as needed. Box bagged chicken and slide boxed chicken onto conveyor belt. Work until orders are completed. Clean up areas after finished.

Filter Operator

RJ Reynolds Tobacco

May 2014 to February 2018

Operated a cigarette filter machine to manufacture the filter end of the cigarette. Checked the quality of the filter. Helped co-workers during downtime. Also, kept area and machine clean. Multi-Operator

Magna Composites - Salisbury, NC

January 2010 to May 2014

Cross training in various departments. Operating a press, a slitter table, molding, making boxes, repairing parts, quality assurance inspecting and sanding vehicle parts. Daily clean-up Multi-Operator

Aerotek Temporary Agency - Salisbury, NC

November 2009 to January 2010

Cross-training in various departments. Operating a press, a slitter table, molding, making boxes, repairing parts, quality assurance inspecting and sanding vehicle parts. Daily clean-up. Manager in Training

Hardee's - Kannapolis, NC

June 2009 to July 2009

Assisted customers' purchases, prepared biscuits, breakfast and cleaned area. Laborer

Maxon Furniture - Salisbury, NC

April 2002 to October 2004

Assisted other team members on an assembly line in various departments. Sales Representative

Western-Southern Life - Concord, NC

October 2000 to April 2002

Sold Life and Health insurance to individuals and groups. Maintained client book. Preform Operator

Federal Mogul - Salisbury, NC

April 1994 to October 2000

Manufactured brake shoes for semis and trains and daily clean-up of area. Cashier

Amoco Food Service - Salisbury, NC

June 1991 to April 1994

Assisted customers' purchases, stocked shelves and daily clean-up of store. Training Manager

Roy Rogers Restaurant - Washington, DC

October 1987 to June 1990

• Trained and planned employees' schedule, assisted customer's purchases, controlled and maintained low food cost.

Education

Associate of Applied Science in IT in Applied Science ECPI Technical College - Virginia Beach, VA

June 2007 to March 2009

High school diploma or GED

Skills

• Communications

• Quality Control

• Inventory

• forklift

• Quality Assurance

• Insurance Sales

• Restaurant Management

• Machining

• Management

• Quality Inspection

• Manufacturing

• Computer literacy

• Basic math

• Time Management

• Assembly

• Restaurant Experience

• Shift Management

• Leadership

• Customer service

• Hospitality

• Sales

• Leadership

• Restaurant experience

• Shift management

• Cash register

• Quality control

• Quality assurance

• Assembly

• Manufacturing

• Cooking

• Cash handling

Certifications and Licenses

Work Keys

October 2009 to Present

Work Keys Certification Silver Level.

Driver's License

October 2023 to September 2024

Non-CDL Class C

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