Customer Service Cdl Driver
Resume:
Hector Cervantes
**************@*****.***
Summary of Qualifications
Recently licensed Class A CDL driver eager for an opportunity to drive for your company. My attention to detail, patient attitude and willingness to learn will benefit the needs of transporting efficiently and safely.
TWIC Card
DOT Medical Exam Card
Bilingual (English/Spanish)
Customer service
Physical stamina
Motivated with strong work ethic, leadership skills and a drive to broaden my knowledge and further my career.
Experience:
MOG Industries
June 2024-October 2024: CDL Class B Driver with airbrakes endorsement
• Delivering goods and services to customers on time and in excellent condition.
• Utilized GPS and route optimization apps to plan the most efficient delivery routes, reducing delivery times and increasing efficiency.
• Assisted in loading and unloading merchandise, verifying the accuracy of items, and organizing them for efficient, timely delivery.
• Delivered an average of 600 to 700 cases of beverages to grocery stores and convenient stores using a dolly daily.
• Lift and maneuver merchandise weighing up to 70 lbs.
• Effectively communicate with customers, demonstrating exceptional customer service while confirming delivery details and resolving issues. Kuehne+Nagel
November 2021-December 2023: Air Import CCL/Air Logistics Customer Care Specialist
• Organized and coordinated the shipment of cargo overseas
• Coordinated customs procedures
• Provided clients with advice concerning terms of delivery, payment, insurance and all other airfreight import services affecting client needs
• Organized rates to overseas clients and assisted customers in finding suitable replacements for any product to get delivered
• Prepared, issued and submitted documentation to ensure proper importation of client shipments
• Tracked air shipments and all deliveries to ensure accuracy of pick ups Kuehne+Nagel
October 2017 – November 2021: Screener Specialist
• Accountable for air freight screen cargo
• Responsible for identifying dangerous objects in cargo and preventing those objects from being transported onto aircraft (ETD) equipment and visual and physical search
• Continuously and effectively interact with various agents: cargo, airline, TSA, giving instructions and responding to inquiries in a reasonable tone and manner Elite Air Freight/Kuehne + Nagel, Houston, TX
October 2006 - 2017 Warehouse Supervisor
Responsible for providing support to the department and management and achieving high levels of customer satisfaction with the day to day functions & operations.
• Responsible for receiving, identifying, dispatching and assuring quality of goods
• Accountable for all warehouse activities and employee’s performance
• Organization and Maintenance of Inventory and storage area
• Ensure accuracy in shipments, inventory and all transactions
• Communicate department expectations and assist with training and coaching employees
• Perform any and all additional tasks assigned
Esco Plastic Inc., Houston, TX
2005 – 2006 Machine Operator
Maintained and operated Manual Lathe Machine facing off and angling plastic material parts. Maintained and operated manual Mill Bridgeport.
FMC Technologies, Houston, TX
2004 – 2005 Machine Operator
Operated presses and extruder for rubber layouts to make seals. Education Westfield High School/Marquee Learning Center References Available Upon Request
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