Sales Associate Customer Service

GEMMA DE JESUS

Senior Sales Associate

************@*****.***

Al Rigga, Dubai 056*******

http:www.linkedin.com/in/gemmadejesus

Summary

Proven track record of driving sales growth and exceeding targets as a Sales Associate and Cashier at Duozoulu, showcasing expertise in POS systems and exceptional communication skills. Demonstrates strategic thinking and professionalism, significantly contributing to team success and customer satisfaction. Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Proficient in providing excellent customer service, upselling products, and developing relationships with customers.

Work experience

Senior Sales Associate/Cashier 2021-05 - 2024-04 Duozoulu (Mumuso General Trading, Dubai, AE)

Greeted customers warmly and offered assistance, helped customers find and select products, assuring customers satisfaction. Drive sales through engagement of customers; suggestive selling, cross selling, and sharing product knowledge. Operated cash register and POS to handle purchases, refunds, and exchange customers.

Explain to customers the understanding of the product to include the composition, care instructions, features and benefits. Achieved set daily, weekly, and monthly sales targets by reaching the agreed KPIs for stores like conversion, ATV, UPT conversion. Monitoring shelved stocks and product displays and the general appearance of the store.

Assist with the inventory, including receiving and stocking of merchandise.

Managing daily operations, including opening and closing procedures.

Maintained up-to-date knowledge of store policies regarding payments, returns, exchange and security policies.

Embodied company mission and values through honesty, integrity, and high quality-performance, and promoted happiness among team members.

Sales Associate/Cashier 2020-01 - 2021-01 MK Fashion, Business Bay, Dubai, AE

Used POS System to scan purchases, calculate prices, and process transactions.

Support cashiers and customers in locating products, confirming prices and replenishing stocks.

Illustrate current sales, promotions, and other brand initiatives to gain customer loyalty.

Assisted with store recovery to maintain a clean and organized sales floor throughout the shift.

Process merchandise returns and exchanges under company guidelines.

Cooperate with the store team to meet periodic sales goals.

Unloaded, unboxed and transported incoming merchandise.

Train new employees on sales techniques and company policies.

Making store reports for daily, weekly, and monthly. Education

Bachelor of Science in Cosmetology - 2011-01 Nueva Ecija University of Science and Technology Bachelor of Science in Cosmetology - 2011

Nueva Ecija University of Science and Technology, Nueva Ecija Bachelor of Science in Information Technology - 2008-01 Nueva Ecija University of Science and Technology Bachelor of Science in Information Technology 2006 - 2008 Nueva Ecija University of Science and Technology, Nueva Ecija Qualifications

Skills

Excellent Customer Service Skills, Strong Verbal and Written Communication Skills, Product Knowledge, Passion for the Retail Industry, Proven ability to Drive Positive customer experience, Guest Relations, Team Work, Results Driven, Convince and Upselling Skills, Planning, Computer Skills, Active Listening, Works well under pressure

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