Quality Engineer

M I K E T O

559-***-**** • **.******@******.***

PROFESSIONAL SUMMARY

• Results-driven software QA engineer with 9 years of experience in testing and quality assurance. Skilled in designing and executing test plans, identifying and documenting defects, and collaborating with cross-functional teams to ensure product quality. A detailed-oriented and inquisitive critical thinker dedicated to delivering high- quality products.

RELEVANT WORK EXPERIENCE

Software Quality Engineer November 2023 - Present

Apple, Inc. Cupertino, CA

• Perform debugging and troubleshooting to determine root cause of failures using various tools, such as, Terminal, Splunk, Charles, and internal tools.

• Collaborate and communicate with multiple teams on multiple projects. QA Software Analyst III July 2022 - November 2023

Konica Minolta Windsor, CT

• Perform UI, API, functional, end-to-end, regression, sanity, performance, exploratory and XML testing.

• Participate in requirement gathering, design reviews, and cross-functional meetings to ensure product quality.

• Perform root cause analysis of issues, troubleshoot problems and provide resolution recommendations.

• Communicate effectively with team members and stakeholders to provide updates and escalate critical issues. Planned Break September 2021 - July 2022

• Intentional pause to manage cross-country relocation and acclimation to new area and surroundings. Software Quality Engineer June 2015 - September 2021 Apple, Inc. Cupertino, CA

• Execute UI, smoke, sanity, regression, functional, integration, exploratory, and end-to-end testing.

• Triage automation results.

• Supporting continuous improvement of test process.

• Rotated through multiple projects that included testing apps, websites, API’s for contactless payments.

• 1600+ bugs reported with over 8% designated at Priority 1 Field Service Diagnostics and Engineering Intern February 2014 - August 2014 Apple, Inc. Cupertino, CA

• Execute smoke and user acceptance testing to verify functionality and integration of diagnostic tools into the

• troubleshooting process for service channels across iOS, MacOS, and Windows platforms.

• Authored 1000+ test suites and test case scenarios.

• Performed bug tracking and presented reports and burndown charts.

• Data mined knowledge base articles and old bugs reports to improve existing diagnostic tools. Genius October 2010 - June 2015

Apple, Inc. Santa Clara, CA & Sydney, NSW, AU

• Employed a methodical troubleshooting approach, leveraging all tools and resources to quickly determine if

• the presented issue was hardware, software, environmental, or an educational opportunity.

• Effectively and efficiently repaired customer’s relationship with the Apple brand by using interpersonal skills

• to align with the customer and educate on how to use products.

• Performed hardware repairs on desktop computers, laptops, and mobile devices. TECHNICAL SKILLS

• Communication: Zoom, Skype, WebEx, Slack, Google Meet, and email

• Operating Systems: Windows, MacOS, and iOS

• Computer Language and Data Format Exposure: HTML, CSS, JSON, HTTP, Python, PHP, Unix commands

• Web Technologies: Safari, Firefox, Chrome, Edge

• Test Management and Defect Tracking: Radar and Gitlab

• Software Development Life Cycle: Agile, Scrum, and Waterfall EDUCATION

Associate of Arts: Liberal Arts, DeAnza College Cupertino, CA PHYSICAL ACTIVITIES

• Walking

• Hiking

• Bouldering

• Kayaking

• Swimming

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