Customer Service Representative

TANYA ROMANO

Tampa, FL ***** 954-***-**** ************@*****.***

• Inventory Control • Logistics

• Strategic Planning • Sales Management

• Purchasing • Operations Management

• Project Management • Quality Control

• Supply Chain • Customer support (10+ years)

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative, 08/2022 - Current Capisolve – Deerfield Beach, FL

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Operations Manager, 06/2016 - 07/2022

Agnes & Dora – Cape Coral, FL

• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Supervised operations staff and kept employees compliant with company policies and procedures. Enumerator, 08/2020 - 11/2020

US Census 2020 – Cape Coral, FL

Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.

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Initiated communication with assigned households through in-person, mail, email or phone to obtain and correct census data.

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Long Term Guest Teacher, 08/2014 - 07/2020

Lee County Schools – Fort Myers, FL

Improved student comprehension by utilizing a variety of teaching methods and engaging multimedia resources.

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Provided constructive feedback to students, offering guidance on areas for improvement while celebrating accomplishments and growth.

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Licensed Life Insurance Agent, 08/2012 - 12/2012

TZ Insurance – Fort Myers, FL

• Effectively managed a diverse client portfolio, resulting in strong retention rates and ongoing referrals. Increased cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.

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Senior Customer Service Specialist, 01/2011 - 02/2014 Saks Fifth Avenue Stores (SFA) – Fort Myers, FL

• Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers. Collaborated with cross-functional teams to develop new strategies for enhancing the overall customer experience.

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Senior Editor, 06/2007 - 12/2010

JOURNAL BROADCAST GROUP – Cape Coral, FL

• Created long-term editorial calendars with publications, due dates, events and story assignments.

• Conducted thorough fact-checking to ensure accuracy and credibility in all published materials. Associate's degree in Humanities

Edison State College - Fort Myers, FL

Certified Specialist in Customer Service: 08/2011

Saks Fifth Avenue Customer Specialist Institute - Fort Myers, FL SKILLS

PROFESSIONAL SUMMARY

WORK HISTORY

EDUCATION

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