Household Manager Associate Director

Mary Beth Knoll

**Contact:**

- Phone: 708-***-****

- Email: *******@*****.***

- Location: Palos Heights, IL

**Managerial Profile:**

Experienced leader skilled in technology program implementation, team management, and strategic planning. Successful household manager adept at multitasking, parenting four children, managing finances, and nurturing growth.

**Experience:**

*Household Manager and Parent (2007 – Present)*

- Successfully managed household operations, including budgeting and financial management.

- Nurtured and supported four children while demonstrating exceptional time management skills.

*Associate Director, Electronic Trading Systems (Chicago Mercantile Exchange, Inc., Chicago, IL, 2002 – 2007)*

- Led teams supporting electronic trading software lifecycle for member firms.

- Managed Order Routing and Market Data support for 500+ users.

- Diagnosed and resolved 3rd level support calls, enhancing user experience.

- Fostered collaboration between cross-functional teams.

*Senior Support Specialist (Chicago Mercantile Exchange, Inc., Chicago, IL, 2001 – 2002)*

- Provided technical support for member firms’ production issues.

- Certified 100+ front-end applications.

- Configured and tested 500+ new users.

- Trained colleagues in electronic trading support.

*QA Analyst (Chicago Mercantile Exchange, Inc., Chicago, IL, 2001)*

- Collaborated on test plans and suites for FIX API Order Routing.

*Technical Recruiter and Training Coordinator (Chicago Mercantile Exchange, Inc., Chicago, IL, 1998 – 2001)*

- Filled 150 IT positions in one year.

- Revamped tuition program.

*Market Reporter (Chicago Mercantile Exchange, Inc., Chicago, IL, 1997 – 1998)*

- Captured and disseminated market price information.

**Education:**

- MBA, Saint Xavier University, Chicago, IL, 2001

- BA in Elementary Education, Saint Xavier University, Chicago, IL, 1997

- Type 03 Certification

- Study Abroad: Franklin College Switzerland

**Skills:** Leadership Project Management Communication Software Development Financial Management

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