Customer Service Data Entry
Resume:
Danielle Blocher
Lake Worth, FL *****
*******************@*****.***
Work Experience
Permit Department Supervisor, CSR, Dispatch, permit coordinator, data entry East Coast Mechanical (ECM)-Boynton Beach, FL
August 2021 to Present
Customer service phones, administrative duties, dispatch, converting installation jobs, permits registering equipment
Department Manager
Lowe's Home Improvement-Boynton Beach, FL
November 2017 to Present
Customer service, manage daily tasks schedules for associates in the department, manage department sales playing action lists for associates to follow to increase sales and service. Managed over all installations for 3 years from time of sale, all customer communications,permitting, ordering all products and scheduling with customer and installers.
Customer Service Assistant office manager
Air Around the Clock-Coral Springs, FL
April 2012 to October 2017
Customer service call center, scheduling service appointments, taking over 100 calls a shift, dispatching technicians, organized and set customer service staff schedules, finales all paperwork from prior days intake books, after hours on call services dispatch, installation scheduling,permits, and final inspections. Customer Service Representative
The Home Depot-Weston, FL
March 2007 to March 2012
Cashier, returns representative
Licensed Customer Service Representative
JW Insurance Agency-Fort Lauderdale, FL
January 2002 to 2007
Answered multi line telephone, scheduled Agents appointments, assisted with all insurance forms Education
Some college in Associates in Science
Broward College - Davie, FL
January 2003 to June 2006
Skills
• Office Management
• Retail Management
• Retail Sales
• Cash Handling
• Time Management
• Store Management Experience
• Multi-line Phone Systems
• Merchandising
• Data Entry
• Order Entry
• 10 Key Data Entry
• Accounts Receivable
• Management
• Microsoft Outlook
Certifications and Licenses
Florida Notary Public
April 2023
Notary services
Additional Information
From 2017-2001 was employed at Crestwood Nursing Home in Niagara Falls New York as Certified Nursing Assistant prior to moving down to Florida for family reasons
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