Customer Service Guest

Objective

Experienced professional with a strong background in the food and beverage industry, seeking to leverage my customer service expertise to transition into a new field while remaining committed to delivering exceptional customer experiences.

Skills

●Excellent customer service

●Effective communication and interpersonal skills when serving customers

●Excellent time management and ability to handle multiple tasks efficiently

●Committed team player

●Adaptable to diverse environments

Experience

2021 to Present Kwik Trip Madison, WI Guest Service Leader

●Greet and assist customers in a friendly and helpful manner

●Process merchandise sales transactions with accuracy

●Monitor and maintain adequate inventory

●Train team members in their daily tasks

●Keep store and fueling areas clean and presentable

2007 to 2020 Pat O’Malleys Jet Room Madison, WI Hostess/Server

●Responsible for making the customer’s dining experience enjoyable

●Provide accurate order-taking and ensure that food is delivered promptly

●Mentor new servers

2017 to 2021 Market Street Diner Sun Prairie, WI Hostess/Server

●Greet customers in a friendly and courteous manner

●Take food and beverage orders accurately and efficiently

●Maintain effective communication with kitchen and staff

2000 to 2015 Fitzgeralds Middleton, WI Hostess/Server

●Provide prompt service for customers in large banquet hall and individual tables

●Oversee front of the house activities

●Create a positive environment for customers

●Train new employees when needed

1994 to 2007 Dean Health Plan Middleton, WI Claims Support/Mail room

●Claims and data entry

●Gather and distribute claim information to appropriate individuals

●Assist Claim Examiners with various requests

●Mail preparation – monitor and replenish supplies, maintain accurate records of incoming mail, etc.

Education 1989 – 1993 Waunakee High School

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