Customer Service Inventory Control

JOSE BERNAL

Burbank, CA *****

818-***-**** *********@*****.*** WWW: Bold Profile

Professional Summary

Proven leader with extensive experience at BIG5 SPORTING GOODS and FOOTLOCKER, adept in driving sales and enhancing customer satisfaction. Excelled in inventory control, reducing loss, and fostering team motivation. Demonstrated proficiency in money handling and customer relations, significantly improving store operations and employee retention.

Skills

Money Handling

Customer Relations

Team motivation

Successful operation of store in the absence of the store manager.

Driving sales .

Opening and closing of the store .

Direct oversight of advertising programs .

Performing customer service sales and service .

Answering customer inquiries from telephone calls.

Setting up promotional signage, and other duties as assigned .

Enforcement of all company policies .

Coaching,counseling and disciplining as needed .

Learning and providing product descriptions .

Proposing add on sales .

Checking and retrieving merchandise from storage area .

Sold and handled firearms and ammunition .

Inventory control and enforcement of loss prevention policies .

Work History

04/2011 to 09/2024

Assistant Manager

BIG5 SPORTING GOODS – Northridge, CA

Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Improved customer satisfaction by addressing and resolving complaints promptly.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Rotated merchandise and displays to feature new products and promotions.

Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Processed payments for credit and debit cards and returned proper change for cash transactions.

Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Created and maintained safe and secure work environments for employees.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Increased employee retention, training staff in effective customer service techniques and product knowledge.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

06/2004 to 07/2010

Store Manager

FOOTLOCKER – Burbank, CA

Managed store operations on a daily basis. Sales set ups, customer service, and operation of cash register .

Trained all new hires on all areas of store operations . Register operation and customer service skills .

Managed loss prevention on store inventory . Conducted inventory audits every 6 months and helped out on neighbor store inventory .

Created employee schedules on a weekly basis . Very knowledgeable on computer functions .

Education

High School Diploma

Glendale Community College - Glendale, CA

Accomplishments

Store Manager of the Year 2009 for Footlocker.

Inventory Control Award 2008 for Footlocker .

Decade Award for Big5 2021 .

Manager of the Year for Footlocker 2009

I have a strong work ethic . Will get all jobs done efficiently and in allotted period of time . I am very patient and understanding and will ask proper questions . Well trained in the area of hiring . Can and have run registers and cash control .

Languages

English

Native or Bilingual

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