Customer Service Representative

JUAN MUNOZ

CRUZ

PROFESSIONAL SUMMARY

Strong leader and problem-solver dedicated to streamlining

operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

WORK HISTORY

Production GM, 12/2020 - Current

Juancho Films, Freeport

• Fostered a positive work environment to improve team morale and productivity levels.

• Managed multiple projects simultaneously while adhering to tight deadlines.

• Reduced costs with thorough budget analysis and strategic financial planning.

• Color corrected footage to provide seamless transition between scenes.

Customer Service Representative, 04/2017 - Current Uhual, Jericho

• Utilized technical manuals and other documents related to product operation and maintenance requirements.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Collaborated with team members to develop best practices for consistent customer service delivery.

CERTIFICATIONS

OSHA 10 SST

OSHA 30

Valid Driver's License

Queens, NY

516-***-****

***************@*******.***

SKILLS

.

• Access Control

• Audio visual

• Basic wiring

• Bend, run & install conduit.

• Cable & internet

• CCTV & Security Systems

• Disassemble & re-assemble

electrical equipment.

• Electrical coding & system

integration

• Electrical installation &

maintenance

• Installation, troubleshooting &

repair of low voltage systems

• Read blueprints & schematics

• Use meters, oscilloscopes and watt

meters

• Customer Service

• Strong Work Ethic

EDUCATION

.

06/2025

Electrical & Electronic Systems

Technology (Diploma)

Lincoln Technical Institute - Queens,

NY

LANGUAGES

.

Spanish

Native or Bilingual

.

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