Support Assistant Veterans Affairs
Resume:
TS
TEODORA
SMITH
Experience
October ****-January 2023
Phlebotomist ● HonorHealth
Preform venipuncture procedures using winged infusion method
Preform venipuncture procedures using evacuated tube method
Identify patients prior to collection
Comply with OSHA and HIPAA regulations
July 2022-August 2022
Phlebotomist ● Department of Veterans Affairs
Preform venipuncture procedures using winged infusion method
Preform venipuncture procedures using evacuated tube method
Identify patients prior to collection
Comply with OSHA and HIPAA regulations
October 2020–Present
Advanced Support Assistant • Department of Veterans Affairs
Receive, review and process consults received from VA physicians for community care network service
Schedule Veterans with community care providers when care cannot be done at the VA
Answer telephone inquiries and responds appropriately when necessary
Work with department RNs to ensure correct processing of consult orders
December 2018–October 2020
Program Support Assistant • Department of Veteran Affairs
Provide timely, accurate, and complete responses to customer inquiries using a variety of communication methods including telephone and written correspondence.
Accurately document and complete electronic records of all actions performed, and summary of communications with the customer to ensure accurate historical reference history is available for future review by stake- holders as needed.
Make determinations as to the correct course of remedy and eligibility for copayment charge adjustments, and perform corresponding accounting adjustments.
Process and validate first party refunds, and validate the demographic information of the customer to ensure the receipt of any resulting refund.
October 2017–December 2018
Medical Reimbursement Technician • Department of Veterans Affairs
Perform reimbursable billing activities, verify veteran's health insurance coverage, review claims for eligibility, and refer questionable coding for review
Responsible for all reimbursable billing activities including consideration of professional services and facility services
Use the electric EOB and electric funds transfer systems to verify liability, validate accuracy of payment, resolve discrepancies and follow up on old accounts
Process billing using medical terminology and coding (ICD 9 and 10, CPT 4 and HCPCS codes)
Education
Madison Area Technical College, Madison, WI
High School Diploma
Pima Medical Institute, Phoenix, AZ
AHA Basic Life Support-Provider
Phlebotomy
Department of Veteran Affairs, Arizona and Wisconsin
Compliance and Business Integrity Awareness
Veterans Affairs Privacy and Information Security Awareness and Rules of Behavior
Privacy and Health Insurance Portability and Accountability Act
References
[Available upon request.]
5206 W Ocotillo Rd apt D
Glendale AZ 85301
**************@*****.***
Contact this candidate