Customer Service Administrative Assistant

Daniel Simon

**** ******** **** *******, ** ***** P: 919-***-**** *******@*********.***

SUMMARY

• Strong customer services background with 30 years of experience in different markets and internal/external communications across diverse industries.

• Over 30 years of sales training

• over 30 years of Operation Management

• Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively.

• Backed by a solid work history, reputation as a team player and passion for helping others.

• Extensive computer training, including knowledge of business software packages. SKILLS

• Excellent people skills – ability to work with a wide range of people, from various backgrounds.

• Knowledgeable and technically proficient in MS Office Suite (Word, Excel, Access, Power Point, others), Outlook.

• Ability to work independently and follow all rules and regulations and a reputation for professionalism.

• Diligent, detail-oriented Administrative Assistant knowledgeable of all office functions.

• Excels at multi-tasking in fast-paced environment, superior telephone, multi-line phone systems, and customer service skills.

• Excessive knowledge of loss prevention.

WORK EXPERIENCE

DS Services

ARS 2022-present

• Provide quality service to consumers and developing teamwork skills interacting with managers and co- workers.

• Exceeded quotas.

• Award winner in quarterly national coffee sales

Solar Brokers

National Training Director 2020 – 2022

• Training director of sales teams throughout the Country. Brio Energy

Area Manager 2018-2020

• Sold Solar Energy

• Trained and managed sales team.

Value Cruiser

Owner 2015 – Current

• Travel Agent

Cottman Transmission and Total Auto Care

Owner Operator 2007-2015

Multiple Store Owner throughout the state of North Carolina Top 15 Franchise owner within all the Cottman territories

• Number 1 Customer service awards with national recognition within industry.

• Maintained positive Year to Year growth.

• Maintain and code vendor invoices, reconcile credit card statement and expense reports.

• Coordinate and managed all aspects of employees.

• Prepare Daily Cash Report.

• Process bank deposits.

• Acts as liaison with other departments to resolve day-to-day administrative and operational problems.

• Maintain office supplies inventory and oversee, review, approve and ordering of supplies.

• Maintain highest level of customer service within online reviews (Angies list, yelp, yext, Google, Amazon, Repairpal, ATRA, Yodle).

ASG Security – Raleigh, NC 1999-2012

Senior Security Engineer

• Generated own sales through networking

• Designed and implemented security, Access Control, CCTV Systems, Fire Alarm systems from start to finish.

• Provide quality service with customers and developing teamwork skills interacting with managers and coworkers

• Exceeded Quotas

• Customer base included:

UNC-TV WRAL-TV Employment Security Commission

Dept of Correction NSCU Duke University

Raleigh PD NC Education Lottery Fort Bragg

DHHS Grandfather homes Islip Airport

NC Meritime Museum Shaw University St. Augustine University Vance County Schools Lake Norman Schools

Henrico County Courthouse

Sears – Raleigh, NC 1996-1999

Repairman – Loss prevention

• Handled all returns and shipments for Crabtree Valley Mall store.

• Repaired all Computers, Washer, Dryers, Water treatment systems, Stoves, Dishwashers, Small engine repairs.

• Ran and operated dispatching center.

• Investigator at Sears of Crabtree Valley Mall.

United Parcel Services – Atlanta, GA 1985-1996

Operations Manager – Loss prevention

• Handled all aspects of running and dispatching 400 drivers daily.

• Dispatch specialist.

• Loss – prevention manager – responsible for all in house theft.

• Worked closely with unions and OSHA

• Haz-mat First Responder.

• Responsible for training department – hired up to 100 people weekly.

• Responsible for design and implementation of first series digital clip board design.

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