Customer Service Associate
Resume:
MONI TEDOE
Fayetteville, PA *****
***********@******.***
Customer service associate with 4 years of experience in enhancing operational eff iciency and customer satisfaction.
Demonstrates strong computer and communication skills, with a background in senior care and materials handling. Committed to leveraging expertise in customer service and logistics to optimize client interactions and service delivery.
Work Experience
Warehouse Workers
Ingram books-Chambersburg, PA
October 2024 to Present
Manage inventory logistics, ensuring timely order fulf illment and eff icient stock management. Collaborate with team to optimize warehouse layout, enhancing workflow and reducing retrieval time. Implement safety protocols to minimize workplace incidents, fostering a secure work environment. Amazon Fulfillment Associate
Amazon Warehouse-Shippensburg, PA
August 2024 to March 2025
Enhanced eff iciency by streamlining order processing, showcasing strong teamwork and adaptability in a fast-paced environment.
Optimized packing processes, contributing to measurable improvements in delivery speed and customer satisfaction.
Caregiver
Jevs care at home-Gettysburg, PA
August 2024 to October 2024
Provided compassionate care to clients, enhancing daily living activities and emotional well-being. Assisted with personal hygiene and mobility, ensuring safety and comfort for all clients. Collaborated with healthcare teams to develop tailored care plans, improving client satisfaction. Monitored and documented client progress, contributing to effective health management. Adapted care strategies to meet individual needs, resulting in improved client outcomes. Caregiver
Paramount senior living-Fayetteville, NC
July 2024 to August 2024
Assisted residents with daily activities, enhancing their quality of life and comfort. Monitored health indicators, ensuring timely interventions for improved resident well-being. Collaborated with healthcare teams, fostering a supportive environment for residents. Implemented personalized care plans, addressing individual needs effectively. Maintained accurate records, contributing to eff icient care management. Caregiver
Person Directed Supports, Inc.-Chambersburg, PA
March 2022 to May 2023
Provided compassionate care, enhancing client safety and comfort. Improved daily living skills, fostering client independence. Implemented effective care strategies, promoting a positive environment. Supported clients with empathy and patience, building trust and rapport, which led to improved emotional and physical health outcomes.
Forklift Operator
MWIDM Inc.-Shippensburg, PA
October 2021 to December 2021
Operated sit-down forklifts, ensuring timely and safe delivery of materials. Enhanced warehouse eff iciency by reducing downtime through precise forklift operation. Utilized forklift skills to streamline logistics, contributing to operational success. Hotel Front Desk Clerk
Motel 6 / Studio 6-Chambersburg, PA
January 2019 to November 2020
Assist guests with check-ins, ensuring comfort and resolving issues promptly. Enhanced guest satisfaction through eff icient problem-solving and empathetic service. Utilized strong communication skills to address and resolve guest concerns effectively. Maintained a safe and welcoming environment for all guests during overnight shifts. Analyzed guest feedback to identify service improvement areas, implementing solutions that boosted overall ratings.
Education
International Sports Sciences Association
August 2023 to October 2023
HIGH SCHOOL DIPLOMA
Chambersburg High School - Chambersburg, PA
May 2018 to May 2022
Skills
• Receiving (Skillful). English (Proficient). COURSES
• Picking & packing (Skillful)
• Childcare (Experienced)
• Order picking (Skillful)
• Working with people with developmental disabilities (Experienced)
• Computer skills (Experienced)
• Guest services (Experienced)
• Materials Handling (Beginner)
• Load & Unload (Skillful)
• Caregiving (Experienced)
• Pallet jack (Skillful)
• Communication skills (Experienced)
• Typing (Experienced)
• Customer service (Experienced)
• Forklift (Experienced)
• Hair Styling (Skillful)
• Driving (Experienced)
• Front desk (Experienced)
• Cashiering (Experienced)
• Time Management (Skillful)
• Heavy Lifting
• Hotel experience (Experienced)
• Stocking (Skillful)
• Accounting (Beginner)
• Home Care (Experienced)
• Warehouse Experience (Experienced)
• Senior Care (Experienced)
• Shipping
Certifications and Licenses
Certified Home Health Aide
CPR Certification
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