Customer Service Human Resources
Resume:
ANGELA ANTINORO
CONTACT
*********@*****.***
***************@*****.***
PROFILE
I am an adaptable professional with over 20 years of experience in leadership, problem-solving, and multi- environment workflow organization, and prioritization. I aim to leverage my abilities to fill the job vacancy your company successfully. I am a detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. My peers and customers/clients frequently praise me for my hardworking nature. I have experience in problem-solving, customer service, and time management. As a dedicated professional, I have proven performance in leadership, organization, and communication skills. I am detail-oriented in problem-solving and planning. I sincerely appreciate the opportunity to make an immediate contribution to your company.
SKILLS
Leadership Abilities
Maintenance Scheduling
Organizational Skills
Time Management
Small business operations
Bookkeeping
Staff-Training
Multi-tasking
Quality Assurance
Continuous Improvement
Verbal and written
communication
Content creation
Human Resources
Management
Project Management
Teamwork and Collaboration
EXPERIENCE
Layton’s Lawn Care
Lawn Care Supervisor
2021-2024
Prepared service estimates based on labor, material, equipment costs and maintained budgets for individual projects or jobs. Performed personnel-related activities, evaluated performance or problems on all job sites, and implemented an action to resolve performance or problem issues. Maintained and scheduled lawn care equipment and check-ups of engines or blades. Installed and maintained landscaped areas, scheduled lawn care, and service repairs and corrections.
PKS Paving and Concrete Construction, LLC
Lead Job Scheduler
2017-2022
Followed and implemented guidelines regarding cost projections and compiling any information needed to set up job files, work orders, schedule inspections, equipment and material needed, job expenses, and final cost and commission to be paid.
Recorded production data, material consumption, equipment purchases and rentals, all bills of lading and the cost of all jobs performed from beginning to end.
References
*Upon Request
Affordable Body Shop
Office Manager
2012-2015
Managed front office flow by directly supporting customers, leveraging a multi-line phone system, writing estimates, ordering parts, submitting the required paperwork to the insurance company, payroll, administrating human resources policies and procedures, safety meetings, and any internal office needs in driving front office operations.
I delivered continuous quality customer service to staff and customers.
K&A Enterprises, Inc.
Owner/Office Administrator
1997-2011
Orchestrated all administrative activities directly related to the company’s office's direct workflow of bookkeeping and HR services. Accounts P&R, payroll and issuing, scheduling, and maintaining inspections, permits, contractors, 1099s, and tax preparation information. Maintained excellent customer service and contractor communication and relations.
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