Customer Service Direct Support
Resume:
PAMELA
QUEZADA
MORENO
LANGUAGE
Riverside, CA 92506
************@*****.***
I am a professional and energetic person seeking a position where I can utilize my customer service experience, problem- solving skills, strong communication, and teamwork, to drive positive outcomes to achieve company goals, while furthering my professional growth in a dynamic and innovative environment. I value providing direct support to my community and highly experience in public relations and humanitarian services. PROFILE
EXPERIENCE
Consulate of Mexico in San Bernardino March 2019- Present Consular assistance, Visas Specialist and protection to our nationals in case of: Process and review Visa applications, interviews with the applicants, verify the authenticity of documentation including passports, financial records to prevent fraud, collaborate with international and domestic agencies to validate applicant information. Household Goods or Effects, handling with the importation and clearance of personal household item and belongings, application reviews, document verification and ensuring that the importation of household goods complies with local customs regulation and policies.
Cases of Child Custody and Child Support, working along with San Bernardino County Child & Family Services Administration and the Children s Services Division of Riverside Department of Social Services, cases of sexual assault, and juvenile visitations at San Ysidro Border.
Coordination of the Annual Labor Rights week; and events apprise the community about labor rights and violations, unpaid wages, injuries, legal representation. Emergency passport process, missing person searches, assistance for Mexican inmates. Traveling around different cities OF Riverside and San Bernardino County to help our communities to issuance their Mexican passports/ ID card, and other official documents. CONSULAR OFFICER
Consulate of Mexico in Los Angeles, CA Oct -2007- 2019 Consular assistance and protection to our nationals:
·Documentation Department: Issuance of the Mexican passports and identification cards.
·Inspection and reviewing the process and issuance of minor s passports.
·Traveling around different cities in Los Angeles County to help our communities to issuance their Mexican passports/ ID cards, and other official documents. CONSULAR OFFICER, VISAS DEPARTMENT SPECIALIST
AND LEGAL AFFAIRS ASSISTANT
EDUCATION
2003-2007- Bachelor s degree in
International Relations.
UNIVERSIDAD AUTONOMA DE BAJA
CALIFORNIA
PQ
CONTACT
Foreign Affairs Ministry, Mexico.
Quality customer service course.
General Law of Personal Data
Protection Course.
Actual perspective of Mexicans history
course.
References available upon request.
100%
Spanish English
100%
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