Customer Service Warehouse Worker

* Alissa Medina Pomona, Ca - Multifaceted Worker ***************@*****.*** 951-***-**** *

Work experience revolves around; 3 years of customer service, stocking, organizing products and maintaining clean and functional environments, 2 years of working with dogs in high stress environments such as a grooming salon and a dog daycare/boarding facility, seasonal work performing administration tasks, and warehouse tasks of bulk packaging, bulk shipping and picking.

* SKILLS *

Communication Literate Math/Computer Literacy Willing to learn Active Listening Customer Service Interpersonal

Time Management Empathetic Detail-oriented Respectful Dependability Organization Teamwork/Independent work Reliable Punctual Animal handling Animal care

* WORK EXPERIENCE *

Double R Backhoe Pomona, Ca - Privately owned construction company

Administrative/ Construction Assistant Part time 08/2024 - Current

-Assisted in handling general office/ administrative duties

-Directed communications, taking messages, organizing files, entering data, bookkeeping

-Maintaining equipment and light construction duties

-Obtained training in disaster preparedness

Volt Staffing Agency Riverside, Ca - Staffing agency

Warehouse Worker Coupang E-commerce company 07/2024 - 08/2024

-Operating an RF gun and constructing, taping, packing and labeling boxes

-Promptly communicate any issues or damages to the Problem Solver

-Maintain safety and housekeeping standards in the department

-Regularly bend/lift and push/pull up to 50lbs in a fast-paced environment around machinery

Better K9 Pet Resort Riverside, Ca - Dog daycare, boarding and training facility

Kennel Tech 05/2024 - 06/2024

-Undertook sanitization of dog water buckets, kennels, floors, grooming tub, and all play yards and performed light yard work

-Prepared kennels and bedding by cleaning fecal matter, urine, spilled food, dog hair and mopping kennels and floors

-Completed cleaning food bowls, laundry (blankets, grooming towels, etc), bathrooms, grooming room, kitchen, high touch areas, took out all trash to the dumpster, dumped feces cleaning tool bleach water buckets down outside drain and refill them

-Navigated transfer of various types of dogs to and from kennels to play yards, grooming room for baths and owner pick up

-Participated in preparing and providing meals based on owners choice of food for each dog; wet and/or dry foods

-Examined dogs during health checks; checked gums, fur, skin, ears, and paws for any abrasion, debris and abnormalities

ProTech Staffing Riverside, Ca - Staffing agency

Warehouse Worker 09/2023 - 04/2024

-Located multiple items for large orders, boxed them and sent them down the assembly line (Bulk Packing)

-Inspected large orders for correct items, placed shipping stickers and sent them down the assembly line (Bulk Shipping)

-Gathered items for small orders, boxed them, placed shipping stickers and sent them down the assembly line (Picking)

PetSmart Corona, Ca - Pet superstore, which sells pet products, services, and small animals

Dog bather/ Cashier/ Shelf Stocker 02/2020 - 02/2022

-Maintained a sanitary environment and grooming tools, tables, kennels, tubs, floors and store

-Evaluated the dogs temperament, condition of dogs skin, fur, ear, nails and other grooming needs

-Performed mat shaving, bathing, drying, clipping nails, ear cleaning, teeth brushing, sanitary trims and hair brushing

-Interacted with customers as a cashier and shelf stocker while assisting with appointment scheduling, questions and needs

-Received a store employee of the month award

Walmart Riverside, Ca - Supercenters that sells everything: clothing, groceries, sports equipment, and more

Apparel/ Hardware Floor Associate 06/2018 - 01/2019

-Organized go backs for their designated sections of the store and restocked items

-Established cleanliness of the store by folding clothes, picking up trash and facing products

-Provided customer service in store and on the phone

* EDUCATION *

-Concorde Career College San Bernardino, Ca Medical Assistant 03/2022 - 07/2023

-American Grooming Academy Temecula, Ca Certified Pet Stylist 10/2019 - 01/2020

* REFERENCES *

-Paula Tipsword Manager at Better K9 Pet Resort 760-***-****

-Ralph Roybal Owner of Double R Backhoe 909-***-****

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