Customer Service Supply Chain
Resume:
SCOTT
WIRKKALA
**********@***.***
Blaine, MN 55434
Bold Profile
SKILLS
• OEM After Market Sales, Supply
Chain, and Inventory Management
• 30 Years Customer Service and Field
Service Experience
• Change Management
• Business Leadership
• Regional and Multicultural Experience
• SAP S/4 Hana, Microsoft Office
Applications, Windchill, Creo,
Siemens CAQ Software Knowledge
EDUCATION
Anoka Ramsey Technical College
Anoka, MN
Electronic Technician
DeVry
Phoenix, AZ
Electronics Engineering Technology
CERTIFICATIONS
• MRA Business Management
• Dorrier Underwood Leadership
Development
• KSU Expert Flour Milling Certification
PROFESSIONAL SUMMARY
Experienced After Market Sales manager and problem-solver with a passion for fostering teamwork and driving motivation. Demonstrates exceptional customer relations aptitude and possesses a talent for building strong relationships. Consistently contributes to company success through independent decision-making and sound judgment. Committed to utilizing training, mentoring, and morale-building skills to enhance employee engagement and elevate performance levels. WORK HISTORY
Buhler Inc. - Regional Director of Spare Parts Operations Plymouth, USA • 2019 - 2024
• Member of Operation Senior Management team, directing 5 location's aftermarket sales, inventory, supply chain, procurement, operations processes and strategy within USA, Canada, Caribbean, and Mexico
• Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale for 50 team members.
• Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management
• Implemented business strategies to effectively double business sales in 7 years to $118m annually. Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
• Oversaw supply chain functions to manage inventory levels of more than 40,000 SKUs for budget adherence and to drive customer on time delivery performance
• Combined localized inventories to maximize customer support while decreasing structure costs, physical warehouse footprint and logistics channel costs
• Member of Global Core team that focuses on continual process improvement for Spare Parts and Field Service operations
• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
• Successfully integrated acquired businesses and remote teams into global SAP platforms and processes
• Improved process efficiency to 3,000 transactions per month through strategic planning, resource allocation, and time management practices
• Trained and guided Spare Parts Management team to maintain high productivity and performance metrics
• Leveraged professional networks and industry knowledge to strengthen client/customer relationships
• Supported in initial ISO9001 company certification and subsequent recertification
Buhler Inc. - Spare Parts Team/Department Manager
Plymouth, USA • 2015 - 2019
• Developed strong collaborative relationships with business customers to increase and develop market in North America
• Increased customer satisfaction by ensuring timely fulfillment of spare parts orders and adherence to high-quality and accuracy standards
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
• Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
• Implemented new processes and technologies that enhanced capabilities of team members while driving business and team efficiency
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
• Educated staff on organizational mission and goals to help employees achieve success
Buhler Inc. - Customer Service and Spare Parts Specialist Plymouth, USA • 2012 - 2015
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations
• Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support
• Increased customer satisfaction by efficiently ensuring timely delivery of orders
• Accurately identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence
• Assisted customers by responding to complaints and offering updates on back-ordered parts
• Received intensive, direct training at global headquarters in Europe focusing on business principles, customer processes and production equipment
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