Program Manager Customer Service

Bijon D. Willis

**.******@****.*** 936-***-**** LinkedIn.com/ln/

bijonwillis

PROFESSIONAL SUMMARY

Multi-Capable Transitioning Military Veteran with 3 years of proven experience in the United States Air Force. Possess a comprehensive background in Aircraft Armament Systems derived from conducting domestic and global operations in Misawa, Japan. Recipient of multiple awards for outstanding performance and professionalism.

● Top Secret Clearance

● Critical Thinking

● Leadership Experiences

● Management/Administration

● Microsoft Office Suite

● Customer Service/

Communication

PROFESSIONAL EXPERIENCE

Unit Fitness Program Manager

U.S. Air Force– Misawa, Japan 2020 – 2024

Evaluates personnels’ abilities, requirements, and physical conditions for fitness assessments. Demonstrates proper techniques/form, observes participants, and explains corrective measures to obtain success or improve their skills.

● Managed daily operations of the gym facility

● Presents bi-weekly Fitness Assessment training briefings to 50 personnel per session.

● Manage/documents personnel assessment paperwork and medical records.

● Conducts official fitness assessments for military personnel working at Misawa Air Base. Aerospace Hazardous Inspector

U.S Air Force – Misawa, Japan 2020-2024

Expertly inspected, serviced and repaired a variety of aircraft types and models. Safely assessed and addressed mechanical issues with detailed investigations. Performed in-process and final aircraft inspections with commitment to unfailing accuracy and safety.

● Ensured the safety of 8,000 personnel and families at remote location in Japan.

● Property and accountability; Billion dollars in value and amount or type of equipment responsible for aircraft maintenance.

● Professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Additional Military Job Title/s

Supervised new personnel by assigning training materials, expectations, and work requirements. Improved productivity/efficiency, managed logistics, and updated company’s inventory. Managed, executed, monitored, and closed projects to completion requirements. Supervised/promote event planning for base.

● Newcomers’ Supervisor

● Program Manager

● Outreach Coordinator

Sales Consultant

Fitness Connection – Bedford, Texas 2019-2020

Managed a portfolio of potential clients, conducted in-dept product research and analysis to identify potential growth and health, and achieved sale goals.

● Met with potential clients, gave tours of the facility, and explained membership options.

● Responsible for recruiting new clients and following up with potential members to answer any questions/concerns they may have.

● Knowledgeable about the gym’s equipment and services in order to provide recommendations and guidance to members.

Assistant General Manager

LA Fitness- Keller, Texas 2024-Present

Selling memberships; managing a gym while connecting with potential members, showcasing the gym's benefits, and overseeing the smooth operation of the facility

● Assist in managing daily operations, including staff scheduling, facility maintenance, and member inquiries.

● Support the General Manager in achieving financial targets, implementing marketing strategies, and ensuring exceptional customer service.

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