Customer Service Data Entry

Felicity Collins

Goffstown NH ***** 603-***-**** ********.***@******.***

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PROFESSIONAL

SUMMARY

Well-qualified employee with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. SKILLS • Customer service expertise

• Fair Housing Regulations

• Goal-oriented mindset

• Team Collaboration

• Telephone and email etiquette

• Cash Handling

• Organized Mindset

• Community Engagement

• Leasing and sales

• Event Planning

• Time Management

• Attention to Detail

• Multitasking Abilities

• Reliability

• Data Entry

WORK HISTORY LEASING ASSOCIATE 07/2024 to CURRENT

Brady Sullivan Pembroke, NH

Provided exceptional customer service throughout the leasing process, ensuring a smooth transition into residency.

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• Greeted clients, showed apartments, and prepared leases.

• Hosting/ Planning resident events

Enhanced tenant satisfaction by promptly addressing concerns and providing timely solutions.

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• Completed 8 week training period in 2 weeks

• Developed clear and consistent communication skills BARISTA 06/2023 to 08/2025

Apotheca Tea & Flowers Goffstown, NH

Maintained a clean and organized workspace for optimal productivity and safety.

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Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

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Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

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Contributed to a positive team environment through effective communication and collaboration with colleagues.

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• Assisted in inventory management to maintain adequate stock levels and F C

reduce wastage.

Trained new team members with positive reinforcement and respectful, encouraging coaching.

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• Created new specials based on trendy ingredients and customer feedback. EVENT COORDINATOR 11/2023 to 06/2024

Keep LIVIN Vintage Goffstown, NH

• Coordinated schedules and timelines for events.

• Managed event logistics and operations.

Developed creative marketing materials that generated interest and boosted event attendance.

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Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.

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Conducted post-event analysis, identifying areas of improvement for future events.

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EDUCATION High School Diploma 06/2024

Goffstown High School, Goffstown, NH

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