Information Systems Project Management

SAMRAT VARUN JAJULA

+1-240-***-**** ● *******@***.*** ● LinkedIn

EDUCATION

University of Maryland, Robert H. Smith School of Business College Park, MD, USA Master of Science, Information Systems Aug 2024 – Dec 2025

● Relevant Coursework: Project Management, Data Analytics, Business Strategy, Agile Methodologies, Designing AI systems

● Awarded Terrapin merit scholarship, GRE score of 327 Indian Institute of Technology (ISM) Dhanbad Dhanbad, Jharkhand, India Bachelor of Technology, Electronics and Instrumentation Engineering, GPA 3.42 Aug 2018 – May 2022 TECHNICAL SKILLS

Tech Stack: Python, R, HTML, SQL, Power BI, Tableau, MS Excel, Git, Sprinklr CXM Product Management: Agile methodologies, Scrum, SDLC, Road mapping, Competitive Analysis Data Science/ML: Machine Learning, NLP, A/B Testing, Product Strategy, Customer Research Certifications: IIBA Business Analysis Foundations, PMI-ACP (Agile Certified Practitioner), PMI Project Management Foundations WORK EXPERIENCE

SPRINKLR New York, United States / London, England Product Implementation Consultant Dec 2022 – July 2024

● Led full product implementation lifecycle for multiple Fortune 500 clients, managing SDLC processes, product vision, and system design while ensuring successful go-lives and adoption rates.

● Developed and deployed an AI-driven Marketing Chatbot using NLP and BERT, achieving 70% adoption by improving customer engagement and the quality of responses.

● Collaborated cross-functionally with 18 engineers and 5 designers to deliver 50+ product features from ideation to market, aligning solutions with customer needs and product roadmaps.

● Contributed to AI Initiatives generating $30M+ revenue by developing product strategies, defining roadmaps, and tracking success metrics across Sprinklr's suite of products.

● Worked directly with stakeholders to gather product requirements, transforming them into actionable roadmaps while ensuring alignment with customer needs.

● Achieved top performer status for Q1 FY2025 in Europe region, significantly contributing to the team and playing a pivotal role in the upsell of the $10M CCaaS deal.

● Mentored junior consultants in the Buddy Program, improving team collaboration and knowledge sharing across product development initiatives.

ICICI Bank Hyderabad, Telangana, India

Data Analyst Sept 2022 – Dec 2022

● Utilized advanced SQL techniques to extract key findings from Active Directory and AWS, significantly improving employee access insights and reducing over 25% of tickets, thereby enhancing IAM operational efficiency

● Collaborated with stakeholders to define product requirements for an AI/ML forecasting tool, aligning the solution with business needs and operational challenges.

● Implemented an advanced Flask-based AI/ML tool using AWS ECR, EC2, and Docker integration, transforming ticket volume forecasting. This led to a notable 28% increase in operational efficiency and drove substantial improvements in IT procurement. Cogoport Mumbai, Maharashtra, India

Software Engineering Intern July 2022 – Sept 2022

● Standardized milestone data from diverse sources applying Pandas and Scikit-learn for scaling and transformation. Implemented email alerts for milestone updates to ensure consistent communication between platforms and shipping parties, resulting in a 0.3- point increase in the net CSAT score for Track & Trace.

● Optimized code across freight tracking workflows by utilizing New Relic to identify bottlenecks. Implemented Redis caching and Nginx load balancing, and optimized database queries to reduce average tracking API latency by 40%. Innomatics Research Labs Hyderabad, Telangana, India Data Scientist Intern April 2021 – Aug 2021

● Led data analysis efforts on financial trends, using insights to recommend changes that reduced operational expenses by 10%, contributing to overall product efficiency.

● Developed a fraud detection strategy using SQL and Power BI, reducing potential fraud losses by 15% and improving product performance.

● Worked closely with cross-functional teams to implement data-driven solutions that optimized decision-making processes for high- risk transactions.

PROJECT EXPERIENCE

Personalized music recommendation system

● Developed a personalized music recommendation system through collaborative filtering and matrix factorization. Enhanced user engagement by 25% by processing user listening history and song features. Optimized model training and hyperparameters for improved accuracy and scalability.

Twitter Sentiment Analysis using ML & NLP

● Developed a comprehensive GitHub repository for Twitter Sentiment Analysis using ML & NLP, encompassing data preprocessing

(tokenization, lowercasing, stop word removal, stemming) and models like SVM, RNNs, BERT, with thorough evaluation metrics

(accuracy, precision, recall, F1-score) and insightful visualizations for performance analysis. LEADERSHIP AND VOLUNTEER EXPERIENCE

RoboISM - Robotics and AI Club of IIT (ISM) Dhanbad, Vice President Oct 2018 – May 2022

• Organized workshops and led cross-functional teams in creating innovative robotic systems, fostering collaboration between engineers, designers, and project managers. NSS (National Service Scheme), Volunteer Aug 2018 – May 2022

Contact this candidate