Customer Service Specialist

ROXANNE MARX

Royal Oak MI 586-***-**** *******@*****.***

http://www.linkedin.com/in/roxannemarx

ADMINISTRATIVE AND CUSTOMER SERVICE SPECIALIST

QUALIFICATIONS PROFILE

Dynamic and performance-focused professional with hands-on experience in Administration, Customer Service, Operations planning, and General management. Commended for outstanding ability to optimize processes and programs; win customer loyalty; integrate flexible technical operations; and drive process and systems performance improvements. Equipped with well-defined leadership, communication, organizational, problem-solving, and analytical aptitudes. Succeeded at establishing strong professional relationships with coworkers, management and the business community.

EDUCATION

Bachelor’s Degree in Communications and Public Relations, Minor in Political Science (Graduated with distinction): 2011

University of Michigan Dearborn, MI

Associate degree in Speech Communications (Graduated summa cum laude): 2009 Macomb College

Warren, MI

NOTABLE ACCOMPLISHMENTS

Successfully executed the Train-the Trainer program to all employees and upper management at ALCO’s Insurance Agency, which included developing and implementing new procedures for document scanning; consequently, saving approximately 10 to 20 hours weekly and boosting production department-wide.

Established and fostered professional working and face to face relationships with clients who held outstanding debt, allowing me to collect and bring in 50% more revenue back to my employer.

Consistently balanced AR and AP at the companies I held administrative/collections/accounting positions.

Diagnosed and drove the turnaround of a company losing its contract with Honda Motor Company, achieving a successful, retained business contract by resolving accounting, inventory, and logistics pricing problems.

Displayed outstanding ability to find, attract, and win new vendors, as well as nurture and retain existing ones; resulting in continuous business growth and client satisfaction.

Contributed insights in completing the technical project that relocated a department to a new building, in just one month, in coordination with the supervisor of the Ford Motor Company North America Body Exterior DV.

PROFESSIONAL EXPERIENCE

BE NATURAL ORGANIC’S

Writer

Product descriptions

Blog for website

LINKED August 2019-January 2020

Accounts Payable Specialist

GENERAL MOTORS Milford-Warren MI. Jan 2016-April 2019

Buyer-Driveline Chassis

Ordering and Purchasing Operations

•Use of excellent negotiating skills to consistently come in below allowable cost.

•Built solid relationships with my suppliers, engineers, and designers in order acquire the best price/delivery terms for exact build to spec parts.

•Follow initial supplier set up process through RFQ, BID, and final Selection. Issued Contracts. Coordinate and attend plant visits weekly/monthly.

•Facilitated meetings and Supplier Discovery Days.

•Built significant business case with inclusion of rail/trucking/warehouse studies.

•Initiated, selected, and planned department volunteer activities with our suppliers.

Martha T. Barry Health Facility Mt. Clemens, MI

Buyer 2015

Ordering and Purchasing Operations

•Purchase all Medical equipment and supplies for facility and patients.

•Investigate, Compare, test, commodities/ medical equipment/ large machines etc. for purchase

•Present product recommendation/cost in a concise, informative presentation to Director for approval.

•Fundraise, solicit and collect donations for patients and employee-facility events.

Huisman North America Rosenberg, TX

Procurement/Expediting Specialist 2013–2015

Ordering and Purchasing Operations

Carry out daily management tasks, such as expediting and purchasing for inventory replenishment; identifying the best product, price, and lead-time; insert data to two database applications.

Work collaboratively with the Safety, Quality Control (QC), and Engineering personnel in performing extensive research on machinery and products to aid in decision-making and monitor project budget concerns.

Proficiently purchase electrical, hydraulic, hardware, and hoses for offshore rigs in adherence to the request for quotation (RFQ) through the three-vendor quote system. Including International purchases.

Provide technical support and assessment on all daily REQ log; and collaborate with the project heads in executing proper testing to obtain key certifications, including Lloyd’s and ABS.

Vendor Sourcing and Relations

Render expert assistance to all vendors in quoting key processes while enhancing vendor product selection.

Effectively negotiate with various vendors in attaining the best price and lead-time.

Draft and submit vendor deficiency reports to the management to obtain high level of vendor performance.

Problem Solving and Organizational Leadership

Leveraged excellent problem-solving expertise in ensuring satisfactory completion of projects, in close coordination with engineering (including use of cad drawings), production, quality, local, and international vendors.

Initiate the planning, preparation, and management of various employee trainings to significantly improve their purchasing and buying skills.

Address and settle arising procurement and vendor accounting issues, including invoice discrepancies; thus, efficiently maintaining smooth cash flow and avoiding incorrect vendor billing.

"Roxanne's work was beyond approach. She is an excellent employee who brings great value. Anyone who gets her is in for a real business treat." — Barry Schwartz, President, Schwartz Iron & Metal Company LLC

Schwartz Iron & Metal Detroit, MI

Logistics-Procurement Administrative Manager 2007–2012

Account Management

Documented the reconciled accounts payable and accounts receivable through QuickBooks; solely monitored customer payment status; and managed the reconciliation of four companies’ accounts.

Professional phone and F2F interaction with customers to successfully collect outstanding debt owed,

Logistics Purchasing and Inventory Planning

Administered all customer material operations and procedures, including the utilization of rail, trucking, and international shipping vessels.

Expertly spearheaded and maintained the physical material inventory, invoicing, and freight scheduling initiatives of Honda Motor Company.

Evaluated all customer invoices, RFQs, issued purchase orders (POs), and supplier data information processes from suppliers.

Leadership, Training, and Supervision

•Played a vital role as the primary liaison between the sales force and customers in all logistics, procurement, and administrative activities

•Maintained constant coordination with a cross-functional team of internal and external departments, accounting employees, and operational field personnel in directing payroll, collections, and daily office duties.

•Facilitated and examined multiple control report data to create and implement solutions to all discrepancies.

•Initiated the hiring, training, and supervision of newly hired employees.

ALCOS Insurance Agency, Sterling Heights, MI 2004-2007

Training Specialist/Department Assistant

•Continuous Process Improvements

•Significantly reduced time logs on requests after assisting all department producers in increasing customer satisfaction rate and implementing event planning initiatives.

•Positioned the company for growth with the following key achievements, after implementing Train-the Trainer concepts to educate the new computer scanning system:

•Increased computer scanning efficiency by 50% in the Insurance Company Service Department Significant reduction in the employees’ time away from their desks to locate and return files

•Strategically maintained the control and filing system for the Personal Lines Department.

"Ms. Marx has consistently demonstrated the personal style and leadership to be regarded as a go-to person for advice and

guidance. She is always willing to help and contribute." — Gus E. Mady, DV and Sign-Off Supervisor, Ford Motor Co, North America Body Exterior

Ford Motor Company (Harvard Resources) Dearborn, MI 2007

Relocation Specialist

•Cross-Functional Leadership and Supervision

•Administered work plan delivery; assigning tasks to staff members; and ensuring compliance of daily operations with internal standards and guidelines.

•Completed entire department move to the high satisfaction of DV and Sign-Off Supervisor.

EARLIER CAREER

Administrative Manager International Robot Support, Inc. Clinton Township, MI 2003–2004

Accounts Receivable Collections Representative Premium Air Systems Troy, MI 1999–2000

Office Manager/Assistant Manager Computer Visions by Henige Warren, MI 1997–2000

PROFESSIONAL DEVELOPMENT

International culture and team building program 2014- May 2015. Internships (2) for Greater Media (WRIF, WCSX, WOMC) including in Studio with Pam Rossi 2010-2011. Seminars on oilfield processing equipment: 2013–Present Online and vendor functions

Train-the-Trainer Program: 2006 ALCOS Insurance Agency.

AFFILIATIONS AND ACTIVITIES

League of Women Voters (LWV) University of Michigan Alumni Association

American Association of University Women (AAUW)

Volunteer Activities - Faith’s Event (Macomb Foster Care, Turning Point, Senior Food Bank Program) Forgotten Harvest, Big Families of MI

Katy Christian Ministries, Special Olympics, FAN (Families Against Narcotics)

Presidential and Senate Campaigns.

TECHNICAL ACUMEN

Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) Operating Systems (Windows and Mac) QuickBooks

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