Customer Service Dedicated Freight

SC

SAMMY T. COLLAZO

SENIOR DISPATCHER ****************@*****.*** 951-***-****

OBJECTIVE

EXPERIENCE

Dispatcher manager with over 20 years of logistic industry experience providing excellent customer service and responsible for the successful day-to-day operations of transportation dispatch operations. Aiming to use my superb analytical skills and technical knowledge to dispatch and will be responsible for reinforcing the culture in a way that is inspiring while holding true to company core values.

DISPATCHER •LUCY LU TRUCKING LLC DEC 2022 • CURRENT

JTG SERVICES • DEC 2022 • CURRENT

Sign equipment and loads to drivers.

Worked with major load boards to secure backhauls.

Negotiated new contracts with dedicated freight that lead to increase in revenue.

Coordinated work assignments and daily schedules with drivers.

SR DISPATCHER • TRIDENT LOGISTICS • JAN 2022 • DEC 2022

Manager Over the road dispatching with 10 plus trucks

Worked with load boards to secure backhauls.

Negotiated new contracts with dedicated freight that lead to increase in revenue.

Coordinated work assignments and daily schedules with drivers and other department personnel.

Worked with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay related issues, etc., as they occur throughout the day and, where necessary, when on call.

DISPATCHER • 4-WAY TRANSPORT • DEC 2021 • JAN 2022

Well versed with operations and all ports of LB and LA

Skilled in booking loads from the board according to the market price and company policies.

Responsible for handling escalated situations.

Resolved issues with the chassis equipment.

Cut back on excessive time and issues with delayed loads.

DISPATCH MANAGER• MIHIR TRANSPORT • JUNE 2013 • JAN 2021

Sign equipment and loads to drivers

Ensure drivers are mad meeting their pickup and delivery

Negotiate rates and coordinate back calls with brokers load boards ITS and power DAT

Minimize empty miles maximizing revenue generating miles

updated board throughout the day with equipment and load information tracking drivers along delivery routes

Checking broker credit worthiness to ensure a prompt payment history new customer contracts, calculated outbound loads making sure there was enough equipment to make on time deliveries

SKILLS

LEADERSHIP EXPERIENCE

Excellent negation skills

Build and maintain positive professional relationships with drivers and safe, reliable outside carriers to ensure seamless new carrier set-up, minimize turnover and maximize ongoing productivity.

Ability to work under pressure to meet critical deadlines, detail oriented, collaboration withing different departments, work cooperatively with other employes, strong leadership and demonstrated problem solving skills, project management, bilingual in Spanish that allows communication with drivers

Efficiently ensuring safe and timely service movement of freight, load assignment and providing best in class customer service. A dispatcher with extensive experience in compliance with DOT regulations, responsible for all drivers compliance and company regulations while working with internal and external contacts to ensure the accurate planning, routing, monitoring, and delivery of freight and loads

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