Business Development Customer Support

ACE C. MCCOY

*********@*****.*** 770-***-**** Calhoun GA

CAREER OBJECTIVE

Innovative, passionate, and versatile professional offering over five years of supervisory experience and extensive medical industry background. An adaptable and transformational leader who can work independently and develop opportunities that further establish organizational goals.

EXPERIENCE

Physician Recruiter and Physician services Management

Elite365 Medical Staffing / 2024–2024

Worked in tandem with multiple internal departments and external parties including business development, implementation, clients and physician to onboard new locums and permanent job placements.

Performed daily outreach across several platforms including Linkin, Salesforce, Outlook. Zoom-info, and various job boards.

Worked in collaboration with colleagues to present weekly performance updates along with discussing goals and next steps.

Required to regularly follow-up on and monitor multiple processes that were ongoing in parallel to complete an overarching project.

Assistant Director of Operations (Implementation)

The Radiology Group / 2018 –2024

Lead new client onboarding and implementation process

Conduct regular project status meetings with clients and internal stakeholders

Collaborate with cross-functional teams, including sales, credentialing, and operations, to ensure client requirements are met and expectations are exceeded

Continuously refine the implementation process by conducting post-go-live lessons learned analysis and developing action plans to improve

Provide ongoing customer support and assist with training of new physicians

Prepare weekly status reports for each project

Analyzing data and producing reports to track progress and identify trends

Order Expeditor

DHL / 2015-2017

Ensured daily production and quality requirements across departments are met

Analyzed inventory levels by sales requests

Inspected material prior to shipping for quality assurance

Adept in providing suggestions and solutions to improve and enhance productivity

ADDITIONAL SKILLS

Project Management, Implementation, Team Leadership, Communication, Team Building, Microsoft Office 365, Salesforce, ClickUp, Onboard, Multiple PACS including Opal and Ramsoft

EDUCATION

Georgia Southern University

Sonoraville High School

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