Customer Service Technical Support

Professional Summary

Skills

Experience

Education

Mario Passapera

865-***-**** ************@*****.*** Knoxville, Tn 37914 Service-oriented professional handles preventive maintenance and critical equipment repairs to reduce downtime. Evaluates performance issues and troubleshoots complex problems to restore operation. Detailed critical thinker with 16 years of maintenance and repair experience.

• Equipment Troubleshooting • Technical Support • Work order prioritization

• Preventive Maintenance • Time tracking • Customer Service

• System Installation

Service Technician April 2014 - August 2024

Tipton builders, Knoxville, Tennessee

• Responded to service calls and communicated with dispatch to exchange information.

• Documented repair order work and test procedures and results.

• Assisted other technicians with more complex service calls.

• Managed daily routes

Trouble shooted and Repaired swimming pool equipment such as motors, pumps, plumbing, automation, filters, heaters, ect

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• Trained new hires for service and maintenance

• Maintained company vehicle and kept full of inventory to preform repairs

• Customer relations

• Maintenance of swimming pools ( clean, balance chemistry)

• Used power tools and hand tools needed to preform task

• Maintained saftey at all times with chemicals by using PPE and other precautions

• Delivery of products to commercial and residential customers South Miami senior high, Miami, Florida

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