IT Manager

Jeffrey Clemmons

Glen Ellyn, IL 630-***-**** *******.********@*****.*** www.linkedin.com/in/jeffrey-a-clemmons/

IT Manager

Experienced IT Professional with more than two decades of experience, leading high-performing teams across service management, systems engineering and infrastructure for US and Global-reach organizations. With a specialty in hybrid cloud environments, proven track record of designing and enhancing infrastructure service delivery utilizing ServiceNow to significantly reduce incident tickets. Passionate about innovative problem-solving, quick issue resolution, and leveraging creative strategies to achieve cost savings by creating efficient processes and tailored reporting and communication strategies that align with corporate objectives.

Project Management Planning Budgeting Implementation System Maintenance SCRUM Issue Resolution Problem solving Process Improvements Production Management Dashboards Workflow Planning Partnership building Team Leadership Recruitment Talent Development Stakeholder Communication

Azure ServiceNow SCOM AppInsights SolarWinds Dynatrace Windows Jira VMWare

EXPERIENCE

RBGlobal, Inc., Westchester, IL 01/2024 - 09/2024

Manager, Systems Engineering

Led a high-performing team of 10 systems engineers and administrators, managing over 4k Windows servers and 2.5k Linux servers, in a hybrid cloud environment, ensuring optimal performance and reliability.

Directed project management efforts, prioritizing daily operational tasks and project timelines.

Provided regular status updates to Directors and business stakeholders to maintain transparency and alignment.

Implemented process improvements that identified event correlations, reduced incident tickets and enhanced overall service efficiency.

Oversaw implementation of new datacenters (CH3 and DC13) for production and recovery site workloads, ensuring robust disaster recovery strategies and regular testing schedules.

Facilitated design and implementation of a Jira Scrum board enhancing collaboration and project tracking, leveraging synergies from merger with Insurance Auto Auctions.

Insurance Auto Auctions Inc., Westchester, IL 05/2017 – 01/2024

Manager, Infrastructure Operations

Served as infrastructure and business liaison providing team leadership and management over production environment, datacenters, and Azure cloud instances.

Led Enterprise Operations Center (EOC) and 15 people on and offshore, ensuring 24/7/365 monitoring and maintenance of the production environment.

Partnered with directors and application teams to implement on-prem and cloud-based infrastructure monitoring, alerting, and response solutions, using ServiceNow, SCOM, AppInsights, SolarWinds, and Dynatrace.

Designed and implemented new processes and procedures, including change management and approval processes using ServiceNow, developing critical event bridge processes for reporting and root cause analysis.

Delivered reporting to Directors and Senior Leadership, utilizing custom ServiceNow reports and dashboards for ticketing, changes, and problem tracking, on a weekly and bi-monthly cadence.

Maintained application ownership and development support with business stakeholders.

Jeffrey Clemmons Page 2

Insurance Auto Auctions Inc., Westchester, IL 08/2011 – 05/2017

IT Team Lead, Infrastructure Operations

Served as tactical team lead, managing System and Network Engineers, and DBAs, to ensure seamless operational functionality while providing technical oversight and infrastructure critical event support post-divestiture from parent company KAR to enhance productivity through targeted process improvements.

Led DevOps Scrum activities for infrastructure teams.

Facilitated daily stand-ups, bi-weekly retrospectives, and planning sessions to enhance collaboration and project alignment.

Designed and developed proactive capacity reporting and performance metrics across the enterprise, contributing technical input into the architecture of system solutions for a private/hybrid cloud initiative.

Oversaw two datacenters, managing 1,300 VMs and 55 hosts running VMware 5.5 ESXi. Served as Change Advisory Board (CAB) member to review changes in production environment.

ADDITIONAL EXPERIENCE

Freedman, Anselmo, Lindberg and Rappe, LLC, Naperville, IL

Director of Infrastructure Technology

Equity Residential, Chicago, IL

SR Systems LAN Analyst, Infrastructure

Helpdesk Manager

EDUCATION

Associates in Applied Science in Horticulture

College of DuPage, Glen Ellyn, IL

Business Management courses

Northern Illinois University, Dekalb, IL

Electronic Engineering Technology courses

DeVry University, Lombard, IL

CERTIFICATIONS

AZ 900 Fundamentals

ITIL v3 certified

MCSE NT 4.0 + Internet (#922357)

Novell 4.11 CNA (#9645809)

A+ Certification (#AA5DTT1179)

Awards and Recognition: Insurance Auto Auctions, IT MVP award (Q3/Q4 2013).

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