Customer Service Call Center

Manuel Rodriguez

Customer Service Representative

210-***-**** ********@*****.*** San Antonio, Tx 78229 CAREER OBJECTIVE

Seeking a position that will allow for the utilization of skills and abilities acquired in a variety of employment settings. EXPERIENCE

BILINGUAL CALL CENTER REPRESENTATIVE, San Antonio, Tx Reconmr, October 2020-March 2022

• Used database system to record notes and call information.

• Exceeded performance metrics relates to call time, quality, and customer satisfaction.

• Guided customers in troubleshooting technical issues and addressing customer service inquiries.

• Built trust with customers through personalized conversations.

• Managed and resolved issues with customers during calls by following determined script.

• Answered calls, left voicemails and scheduled follow-up calls to drive customer engagement.

• Met performance goals and call center metrics in fast-paced performance setting.

• Explained product features and benefits to customers to encourage sales.

• Followed established procedures during calls with customers.

• Anticipated customer concerns on calls by providing additional information.

• Processed customer orders accurately and in a timely manner. PRESIDENT/OWNER, Sacramento, Ca

Professional Bilingual Services, July 1985-September 2010 BILINGUAL REHABILITATION COUNSELOR, Rancho Cordova, Ca Continental insurance, July 1984-October 1985

SKILLS

Excellent Communication Skills Computer Literacy Outstanding Customer Service Bilingual In Spanish And English Call Center Operations Customer Relationship Management Data Gathering Resolving Issues

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