Network Engineer High School

Dara Toney

Greater Ocala, FL Area

404-***-**** (Day) **********@*******.***

www.linkedin.com/in/dara-toney-network-engineer

SUMMARY: Network Engineer, with extensive and varied experience, seeking a challenging and rewarding position where I can effectively utilize my skills and knowledge. My work ethic, ability to build and maintain relationships (soft skills) and productivity will be a welcome addition to your department.

Skills / Certifications

•Juniper Networks Certified Associate (JNCIA)

•Juniper Networks Certified Specialist – Routing and Switching (JNCIS)

•SONET DWDM/ROADM

•Routing Protocols

•Soft skills

•Microsoft Office

EDUCATION:

High school diploma: Teaneck High School, Teaneck, NJ

Nextgent Academy: Nextgent Fullstack Associate and advanced Skills

Some college: Western Governor’s University Salt Lake City, UT

WORK EXPERIENCE:

07/21- Present Cox Communications/ Network Operations Service Assurance Sr. Support

Providing network operations support for Cox Business customers

●Investigate Backbone equipment, routing and transport failures and manage them to resolution, routing troubleshooting, route object verification/creation. SONET DWDM/ROADM, IP, MPLS, ISIS, OSPF, BGP routing protocols. Consistently high problem and ticket resolution.

●Configure and troubleshoot firewall policy information as well as collaborate with 3rd tier tech support and field operations to resolve equipment failures. Provide support to Tier 1 and 2 groups, vendors, and internal peers.

●Coordinate Juniper, Arista, Nokia ALU, and Cisco equipment replacements with MTC’s and field techs and perform backbone equipment maintenance through change management channels, as well as manage the Arbor platform to mitigate cyber-attacks.

●Maintenance and troubleshooting of all backbone routers such as Nokia 7750, Juniper MX series, and Arista

02/2019-07/21 Cox Communications/ CB Service Assurance NOC Tech 2

Providing network operations support for Cox backbone infrastructure

Responsible for effective monitoring and troubleshooting tools management for new and legacy products supported by the Tier 2 NOC such as Nokia 7210,7250 routers, Accedian, Calix, Cisco CTC

Maintains alignment with business partners such as Engineering, Application Support and Development, Tier 3 Operations

Incident/Change/Problem Management, Customer Care and Cox Business and transform input into highly efficient and effective processes for all legacy and new products.

Communicate projects status to peers and stakeholders and assist with facilitating training for new products and services for Tier 2

Ensure critical failure points are identified and presented to the network operation teams for triage, escalation and restoration

Understands the implications of emerging Cox Enterprise Applications technologies in terms of Service Assurance for assigned service area

Knowledge of tools utilized by the Tier 2 NOC organization, including vendor specific tools such as Remedy/UET, ICOMS, Guardian, OBIEE, NOCVault, Empirix, Splunk, Solarwinds, Granite, TNPM, Infinera, Accedian, Nokia Alu, Calix, Cisco CTC and others.

01/2018- 02/2019 Concentrix: Consultant Engineer/Juniper Networks GNSS-JTAC Team Monitoring and troubleshooting of Juniper routers and Switches for Government accounts

Actively monitor phone and work bins for customer issues for a small subset of top Juniper Networks customers, including government accounts, on specific Juniper Networks products involving but not limited to MX, SRX, and EX equipment.

Contribute technical knowledge documentation for internal and external use.

Work with various technical organizations within Juniper Networks to support resolutions and drive the exceptional customer experience.

11/2013-12/2015 Centurylink: Operations Technician 1

Monitoring and troubleshooting support for Centurylink Network Operations

maintenance activities involving but not limited to Optical circuits, DS3, and T-1

•Handle internal/external customer contact via phone, Access Care, OTTO tickets or email and escalate further any customer-related issues to the appropriate group or person as necessary to resolve the reported issue

•Identify and diagnose network status and problems Conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets.

•Coordinate the installation and testing of circuits with vendors and clients

•monitoring of switches, for errors and utilization.

•Test and turn-up new circuits, responsible for cross-connects and circuit grooms.

•Assist with employee business improvement and staff development

06/2013-11/2013 TekSystems: Contractor/ Operations Tech 1 Centurylink

• Worked as a contracted employee for Centurylink as an Operations Tech 1

• hired on full time in 5 months

11/2012 - 06/2013 AT&T Wireless: Customer Service/Sales

•Mobility Customer Service, Sales, and Support for internal and external customers

•Uverse Cable Television, High Speed Internet, sales and wireless billing customer care

Jan.2001- Aug.2009 Verizon Wireless: Associate Technician Network Repair Bureau

•Responsible for providing second-tier technical support and troubleshooting support to customer service, 611, telemarketing, and sales teams.

•Troubleshooting translations, SS7, telecommunication facilities, manufacturer phones, and any other mobile phone problems.

•Working closely with internal personnel to assist in the deployment of new features related to phones and call processing. Assisting in inventory processes.

•Offering pre-sales and post-sales support by providing technical support to internal and external sales teams on new products; providing support to the regions by providing area personnel with cell and switch outage reports

•Periodically assisting in cellular and data network surveillance and monitoring

•Some translations troubleshooting

Contact this candidate