Customer Service Web Developer
Resume:
George Toufas
Boston,MA
*************@******.***
Detail-oriented and versatile Data Analyst and Web Developer with a background in business administration and hands- on experience in data analysis, customer service, and digital transformation. Proven track record in developing and managing responsive websites, as well as supporting community initiatives through technology. Skilled in JavaScript, HTML, CSS, and content management systems, with experience in banking and operational efficiency. Known for quickly adapting to new environments and contributing to both customer satisfaction and project goals. Work Experience
Apprentice - Professional Learning Program
08/2024 to 08/2024
Amundi US
Boston, MA
Gained foundational knowledge in financial analysis and investment management, working alongside senior leaders to understand sales, data, and investment functions. Supported data modeling efforts, contributing to analysis processes that enhanced operational insights. Learned essential marketing and risk management strategies for fixed income portfolios under senior guidance. Web Designer
09/2022 to 06/2023
City of Medford
Medford, MA
Collaborated with the Mayor's Office to rebuild the City Hall website, ensuring ADA compliance and responsive design to improve accessibility and community engagement. Enhanced website aesthetics and functionality, resulting in a 50% increase in viewership over 18 months by implementing user-friendly navigation and design practices. Leveraged Finalsite CMS to streamline content management, optimizing user satisfaction through clear structure and updated visuals.
Web Developer
09/2021 to 06/2024
Medford Public Schools
Medford, MA
Managed website updates, collaborated with school departments, and applied cross-browser testing to ensure smooth performance across platforms.
Merged legacy content into the new Finalsite CMS, enhancing overall usability and site navigation for staff and students.
Bank Teller
03/2024 to 06/2024
Winter Hill Bank
Somerville,MA
Executed day-to-day banking transactions and ensured compliance with regulatory standards, maintaining accurate records for audits.
Recognized for excellent customer service and meticulous attention to detail in transaction processing and customer support.
Skills
Technical: HTML5, CSS, JavaScript, Bootstrap, Finalsite CMS, Adobe Photoshop, Responsive Web Design - 3 years Business & Analytical: Data Analysis, Financial Modeling, Customer Service, Staff Training - 2 years Additional: Organization, Prioritization, Problem-Solving, Leadership in Customer Service - 5 years Education
University of Massachusetts Boston
Bachelor's
Business Administration
Boston, MA
09/2024 to Present
Medford Vocational Technical High School
High school or equivalent
Programming and Web Development
Medford,MA
09/2020 to 06/2023
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