Customer Service Client Support

Reward James Akpiri

***** ******** **, ******* *****

Email: ***************@*****.***; Phone: 929-***-**** 1

SUMMARY:

Responsible for upkeep of audio/video systems, recording and editing audio, client support, video conferencing solutions, and live event services for GAF, New York University, Citigroup, and Vinson & Elkins for over 15 years. My expertise includes Audio Mixing, Video Recording, Video Editing, Global Presentation sharing, Video Switching, Camera Operation, Technical Director, Video Engineer V1. My primary objectives are providing top-level white glove client support and working to certify clients. Virtual Hybrid Technician. in Zoom, Teams, and Webinars, troubleshooting both user problems and technical malfunctions10+ years of experience as an audio-visual Engineering, providing full knowledge of Creston, Biamp, QSC audio DSP products and systems, Extron, and Polycom devices.

• Provide excellent customer service to staff and clients, including audio-visual support for large-scale and high-level town hall events with multiple presentations/Microphones.

• Ability to troubleshoot and resolve technical issues with Crestron, Extron, Polycom, and Logitech products and related systems:

• Provided other services like (Zoom, Teams, Webinars, Google Hangout, Zoom).

• Insight over best practices for the multimedia department.

• Interact with clients, staff, Vendors, and consultants and integrates to meet department requirements.

• Supported with backend software (EMS system, Symphony, Portal ticketing system, Schedulers)

• Maintain a database of all equipment and provide maintenance as needed.

• Analytical and critical thinking; verbal and written Communication

• Exceptional interpersonal and customer service skills EDUCATION:

University of New York

Digital Cinematography

Phillip Trimnel Broadcast Institute

Television production, Training in Analog and Digital Video, and creative theory of Broadcast productions.

Reward James Akpiri

14501 Empanada dr, Houston Texas

Email: ***************@*****.***; Phone: 929-***-**** 2

PROFESSIONAL HISTORY:

VINSON & ELKINS – Houston, Texas.

Media Services Specialist Contract (3 months) 2024

• Responsible for setting up video conference meetings for deposition.

• Troubleshooting and updating our video conferencing systems such as Crestron, Extron, and Polycom, Biamp devices remotely in and out of the facility.

• Assist V&E global media services with all other Audiovisual needs during daily operations.

• Assist the Supervisor with projects, tasks, and equipment assessment in all the conference rooms.

• Helping in updating equipment firmware weekly in the Houston location AVTS LABOR CONTRACTOR – Houston, Texas. (freelancer) 2022 -2024 AV Specialist V1

• Audiovisual technician in Houston AV labor workforce.

• Video switcher, Camera Operator, and graphic content operator for various events.

• Out-of-state audiovisual support for various hotels in LA/NY/Houston.

• Audiovisual support, Seminars, Expos, Exhibitions, Concerts, including high-level events in Houston.

VINSON & ELKINS – Houston, Texas.

Media Services Specialist Contract (7 months) 2023

• Responsible for setting up video conference meetings for deposition meetings.

• Troubleshooting and updating our video conferencing systems such as Crestron, Extron, and Polycom, Biamp devices remotely in and out of the facility.

• Assist V&E global media services with all other Audiovisual needs during daily operations.

• Assist Supervisor with projects, tasks, and assessment of equipment

• Helping in updating equipment firmware weekly in the Houston location AV MEDIA INC – Houston, Texas Hyatt Intercontinental Hotel Director of Audio Visual & Creative Services 2022 -2023

• Audio-Visual Specialist, am responsible for executing set up, tear down, and technical audio-visual requirements for all events.

Reward James Akpiri

14501 Empanada dr, Houston Texas

Email: ***************@*****.***; Phone: 929-***-**** 3

• Overseeing all the audio-visual events in Hyatt Hotel.

• Working directly with clients’ basic audio-visual needs

• Responsible for scheduling, booking, and including technicians for the daily activities.

• On-site understanding during events to accommodate any last-minute layout changes or audiovisual needs

AV MEDIA - Houston, Texas (Four Seasons Hotel) 2022 Senior Audio-Visual Technician

• Audio-Visual Specialist, am responsible for executing set up, tear down, and technical audio-visual requirements for all events.

• On-site understanding during events to accommodate any last-minute layout changes or audiovisual needs

• Ensuring the inventory includes the necessities for all kinds of events production.

• Work closely with the hotel and Facilities team to execute assigned tasks effectively and efficiently providing a high level of customer service for the team.

• Managed audio-visual setup, including good working relationships for the internal and external events.

• Be on-site during pre-determined events to facilitate set-up or AV changes

• Manage the day-to-day activities on our timeline, Maintaining, cleaning, and organizing event, service, and storage areas

• Assisting guests and internal staffs with special requests A/V Freelancing for SAID INSTITUTE – Houston Tx. 2021 - 2022

• Audio visual Technician for the library space events

• Technician for all their Hybrid webinar meetings, Townhall meetings, Seminars Tutorial sessions, including Feature Premiers.

• Additional support with their pre- production, Production and Post productions

• Finally, Producing branding materials for the Institute. A/V Freelancer for GAF – Parsippany NJ 2017 - 2020

• Audio visual Technician for over 144 conference rooms in GAF headquarters NJ

• Working on the front/back end of all the AV integrated systems in the premises. Reward James Akpiri

14501 Empanada dr, Houston Texas

Email: ***************@*****.***; Phone: 929-***-**** 4

• Provided A/V services with: Creston, Polycom, Google Hangout, Zoom, Jam board, Webex, Air Media. Including onsite/offsite town hall videoconferencing support.

• Keeping up with A/V Scheduler, Inventories, and all the A/V data structures of the Company.

New York University, New York, NY 2011-2017 Senior Audio-Visual Technician

• Provided and supervised production and logistical services; Troubleshoot and resolve all Audio Video related problems, as well as ensure detailed documentation

• Providing excellent customer service to all students, Professors, and vendors throughout NYU campuses.

• Giving additional support to moves/adds/changes to PowerPoint presentation with our installed in-house projector

• Exhibiting leadership in Audio Visual Support in all high-profile events during setups and breakups around NYU campuses.

• Usage of the Cisco/Creston touch panel in classrooms, conference room’s centers, To meet up with the 21

st

century classroom technology operations.

• Audio Visual class room’s support, including WebEx, Skype /audio presentations for on and offsite class rooms lectures

• Audio recording, Video recording, including all multi-media support, on various events

• Maintaining equipment, ensuring accuracy of inventory, including data base of all equipment’s.

Citi Group New York 2011 – 2013

Audiovisual Engineer, (British Telecommunications)

• Responsible for various types of Audio-Visual setups operations, within all CITI GROUP locations in Manhattan and New Jersey.

• Provided complete videoconferencing and audio/video for high level events.

• Supporting and monitoring high profile executive videoconferencing meeting within CITI GROUP locations worldwide.

• Providing technical support with the use of Crestron, Extron, Polycom, Amx. Including the Tam bough system.

• Engaged in setups/ breakups.

Reward James Akpiri

14501 Empanada dr, Houston Texas

Email: ***************@*****.***; Phone: 929-***-**** 5

Media Definition – New Jersey 2005-2011

Camera Operator/Assistant Producer - Freelance

• Camera operator/ assistant producer for various production’s Worked with project managers, creating concept for commercials and promotional videos. Coordinated production crew, including the presenters, set up for the next Production from shooting to post-production. Assisted with the development of concept and scripting for post productions.

MSNBC Secaucus, New Jersey 2005 – 2006

Camera Operator /Video Technician - Freelance

• Camera operator for the daily news broadcast.

• Operated the teleprompter for the news casters hourly broadcast.

• Operated the flash-camera for pre-taping for internal and external signal from other Stations.

• Worked as a utility technician in the news room environment making sure daily broadcast goes smooth.

• Provided technical support when needed.

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