Team Lead Support Staff

Jason D. Simmons

**** *********

Rowlett, TX ****9

318-***-****

****************@*****.***

Objective: Find a company where I can grow and excel within. One who promotes continued growth from within. Team friendly environment with a winning culture.

Qualifications:

-Substantial experience and outstanding skills with inbound/outbound collections, clerical, administrative and warehousing

-Accustomed to working in fast paced environments with the ability to think quickly and successfully handle client or warehouse issues.

-Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

-Team player who does whatever it takes to complete the task nor matter how big or small.

Education:

-El Centro College- Business Management- August 2015 - current

-U.S Navy Enlisted as a HM (Hospital Corpsman) September 2004-October 2005

-Desoto High School August 2000- May 2004

Experience:

Smith Systems Manufacturing- Mckinney, TX August 2017- March 2024

Team Lead

-Lead team huddles

-Lead assembly lines with +15 employees

-Made sure all employees adhered to PPE

-Daily use of with power tools

-Operated drill press

-Shipped/Received orders

-Loaded/Unloaded trucks

-Use scanners to process product for inventory

-Deescalate any situation

Staff force-Dallas,TX April 2016 - August 2017

-spooled wire

-pick/pulled orders

-ship/receive orders

-Operate forklift and cherry picker

-Used rcs scanner to process inventory specialist.

Loan Depot-Plano, TX. October 2014 – February 2016

-Prequalified customers for home refinance FHA, Freddie Mac, Fannie Mae or conventional and

personal loans.

-auto/manual dialer 300+ calls per day

- Resolved customer issues independently.

-Inbound/Outbound calls on a manual or automated dialer.

Capital One Auto Finance- Plano, TX. November 2013 –June 2014

-Processed payments.

-Released vehicle titles once account paid off.

-Assisted pre-qualified veterans and service members with government loans

-Resolved customer issues independently on auto/manual dialer.

-Provided 10day payoff on vehicles.

Bank of America- Irving, TX. April 2011-September 2013

-Processed mortgage loans.

-Collected on delinquent accounts.

-Assisted pre-qualified customers for Making Home Affordable (Federal and Non-federal)

-Assisted with foreclosures.

-Resolved customer issues independently on a manual or automated dialer.

Skills:

-Experience with Microsoft software.

-Clerical office work

-Excellent Customer Service skills

-Energetic, dedicated, and conscientious person; self-motivated and productive

-Excellent written and verbal communication skills

-Sincere interest in working with clients; able to maintain good working relationships

-Resourceful; accurately interpret problems and offer optimal solutions.

References : Available upon request

Contact this candidate