Customer Service Representative

JENNIFER MCGREGGOR

*************@*****.*** 478-***-**** Lizella, GA 31052

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Skills

●Inbound and Outbound Calling

●Complaint resolution

●Appointment Scheduling

●CRM Software

●Quality Assurance Controls

●Call Center Operations

Experience

Service Coordinator Hamlin Air Conditioning - Macon, GA 02/2018 - Current

●Coordinated service schedules and appointments with clients.

●Handled incoming calls and inquiries from customers regarding services offered.

●Conducted regular meetings with departmental staff to discuss current initiatives and projects.

Assistant Director Bridges Of Hope Recovery Center - Alamo, GA 08/2016 - 02/2018

●Manage large inpatient treatment facility and oversee patient care

●Develop and maintain strong relationships with patients and clients.

●Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.

Payroll Specialist Courageous Home Healthcare - Macon, GA 01/2013 - 08/2016

●Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.

●Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.

●Assisted employees with payroll-related inquiries, providing clear and concise information.

Supervisor Medicaid Billing Navicent Health Medical Center - Macon, GA 01/2010 - 01/2013

●Supervise team of 10 medical billers and coders

●Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Education and Training

Middle Georgia State University Macon, GA 02/2002

Bachelor of Science: Business Management

Central Georgia Technical College Macon, GA 02/2000

Associate of Applied Science: Information Technology

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