Customer Support Service

MEREDITH KRIEGER

*** ******* ***** ******, ******* 33326 ︳C: 954-***-**** ︳eadoral606@gmail.com

EXPERIENCE

Sales/Customer Support (2018 to Present) Enjoy The Trip Consulting – Miami, Florida

Booked interstate moves by understanding client needs/providing solutions that exceed expectations.

Remained cognizant of competitors and achieved monthly goals by selling the value/benefits of hiring us.

Worked w/Operations Team to ensure customers were serviced according to contractual specifications.

Used active listening/client-focused approach to address all complaints/de-escalate any tense situations.

Outpatient Therapist (2015 to 2018) Chrysalis Health - Fort Lauderdale, Florida

Provided intensive/on-site services; utilized individual therapy/family counseling techniques.

Identified co-occurring disorders; utilized integrated intervention to treat dual diagnosis.

Received/maintained the highest satisfaction/success ratings on random client surveys.

Selected "Model Therapist" for Clinical Candidate Assessment (agency's screening/hiring tool.)

Selected "Partnered Therapist" for Davie/Plantation Elementary and Western High School.

Franchise Owner/Operator (2005 to 2015) Edible Arrangements - Miami, Florida

Organized all aspects of startup, from lease negotiation/build-out to Grand Opening launch.

Hired, trained, and managed 15 (year-round) to 25 (seasonal) employees.

Supervised daily operations, to ensure corporate compliance with safety/cleanliness standards.

Implemented local marketing campaigns and continually tracked performance metrics.

Developed client relationships/key accounts by providing exceptional customer service.

Boasted the highest monthly sales and lowest employee turnover rate in South Florida.

Intake Specialist (2002 to 2005) Multilingual Psychotherapy Center - West Palm Beach, Florida

Gathered pertinent background and family history to determine appropriate diagnosis.

Identified psychiatric needs and made recommendations for level/length of treatment.

Completed biopsychosocial assessment/progress notes that exceed agency/state standards

Reported information in Court and testified in Termination of Parental Rights cases.

EDUCATION

Master of Arts - Developmental Psychology

Columbia University - New York, NY

Honors: magna cum laude

Bachelor of Arts - Behavioral Psychology

Brooklyn College - Brooklyn, NY Honors: cum laude

GROUPS

Member of Omega Phi Alpha National Service Sorority Member of Golden Key National Honor Society

SKILLS

Sales/Negotiation Building Rapport Management

Microsoft Office Proficiency in Spanish Merchandising

Active Listening Marketing Customer Service

ACHIEVEMENTS

●Recognized for "excellent documentation," "meticulous notes” and "quick, effective, and effortless rapport building" on performance evaluations.

●Qualified "expert witness” on abuse, neglect and abandonment by 17th Judicial Circuit Court.

●Consistently ranked in weekly “Franchise Top 10%” for store sales performance.

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