Administrative support

SURYA KONDAVEETI

437-***-**** *************@*****.***

OBJECTIVE – Vegetable Packer

HIGHLIGHTS OF SKILL

• Knowledgeable in real estate law & regularization in legal research and writing

• Proficient with legal research tools and software (Unity Practice Management, DocSign)

• Successfully completed 100 hours of volunteer work with Volunteer success

• More than 3 years’ experience as Senior Customer Service Executive (CSE) in inbound call center environment with Serco Global Services

• Proven skills in generating different types of reports based on requirements at all frequencies.

• Effective written and verbal communication skills

• Good communication and problem-solving skills and particularly skilled in handling telephone contacts

• Good in mathematical calculations, analytical and decision-making skills

• Communicating effectively about the status of all tasks on hand

• Demonstrated ability to multi-task and handle multiple responsibilities

• Excellent organizational, management and team player skills

• Proficient in MS Office Suite (Excel, Word and PowerPoint), Outlook and Internet

• Fluent in English, Tamil and Telugu

PROFESSIONAL EXPERIENCE:

Law Clerk Assistant

• Assisted Attorneys with legal research and drafting documents related to real estate transactions and property law

• Prepared & reviewed real estate home buying and selling, mortgage and will legal documents

• Coordinated with clients, real estate agents and other professional lawyers to gather necessary information and documentation

• Maintained accurate and organized case files including electronic and hard copies

• Scanning and sending fax for ownership transfer and property tax

• Performed general office duties including answering phone calls, managing calendar, organizing documents and scheduling meetings

Administrative Assistant

• Processed and analyzed Barclays Customer Financial Data

• Audited account process – analysis of the balance sheet of the customer’s reports

• Supported and implemented Zeus/Seibel module (in-house project)

• Managed minutes of meetings and handled confidential documents and reports

• Worked as transcriber to communicate with onshore clients

• Checked financial report after processing the financial data for quality

• Received inbound client calls and resolved their issues

• Submitted daily reports to clients

• Provided proper updates to the clients on timely basis SURYA KONDAVEETI 437-***-**** *************@*****.***

• Resolved client queries and submitted to the clients

• Maintained repository about the queries on daily basis

• Followed communication procedures, guidelines and policies Customer service

• Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensures customer retention and satisfaction.

• Handled inbound and outbound calls of customers and answered customer queries patiently.

• Gained good knowledge of all company products and services and able to respond customer questions quickly and effectively.

• Customer information stored safely into system with accuracy.

• Provided training for new resources in customer service script recitation, conflict resolution and data entry practices.

• Followed communication procedures, guidelines and policies.

• Communicated with the customers as per their comfortable language.

• Answered customer complaints with quick solutions, ensuring customer satisfaction. ACHIEVEMENTS:

• Received Best team player for time management and following process.

• Met my overall metrics and received best feedback from peers.

• Received customer appreciation for helping clients in resolving their queries.

• Mentored new joiners in the process while maintaining performance. PROFESSIONAL EXPERIENCE:

Law Clerk Assistant June 2024 – Aug 2024

Vettyvel Law Office, Scarborough, ON

Marketing Associate (Volunteer) Nov 2023 – Dec 2023 Volunteer success, Toronto, ON

Senior Customer Support Executive Sep 2010 - Sep 2013 Serco Global Services (Client: Barclays International Banking/UK), India Customer Service Representative Aug 2009 - Aug 2010 Just-Dial, India

EDUCATION:

Business Office Skills, Centennial College, Toronto 2023 Bachelor of Commerce, Madras University, India 2008

Contact this candidate