Customer Service, Assistant Manager, cab driver

Marcus Jefferson

Middletown, NY *******.************@*****.*** 845-***-****

Summary of Qualifications

Over 10 years’ Customer Service Experience. Desire to meet and exceed job description and expectations

Quickly learn procedures and methods Friendly - can get along well with others

Experience

Warehouse Porter/Maintenance

Cleaned and maintained warehouse aisles and product slots.

Occasionally pulled product out of the slot with a pallet jack and cleaned behind it with the proper supplies and a scrubber.

Cleaned spills including damaged product, oil, grease, broken glass, etc. using sawdust, brooms, mops, or shovels.

Collected and bundled plastic wrap throughout work shift.

Cleaned slot with cleaning supplies and an electric scrubber and replaced product.

Empty trash cans. Cleaned and organized break areas and offices when necessary.

Swept, mopped, buffed, and waxed floors. Cleaned bathrooms and vacuumed carpeted offices/working areas.

Collected shredded paper, empty boxes and collected paper to be taken to compactor.

Cleaned fire extinguishers, windows and ensured lights were turned off and doors are locked when appropriate. Perform other job-related duties as assigned.

Taxicab Driver

Communicated with dispatchers by radio or telephone to exchange information and receive requests for passenger service.

Drove taxicabs or privately owned vehicles to transport passengers.

Notified dispatchers or company mechanics of vehicle problems.

Followed relevant safety regulations and state laws governing vehicle operation and ensured that passengers followed safety regulations.

Determined fares based on trip distances and times, using fee schedules, and announce fares to passengers.

Crew Member/Assistant Manager

Maintained high standards of customer service during high-volume, fast-paced operations.

Schedules and assigned shifts to staff.

Maintained stock and inventory control of store products and supplies.

Resolving customers' questions and grievances in a professional manner.

Assembled food orders while maintaining appropriate portion control.

Operated cash register, including accurate cash handling and credit card transactions.

Employment History

Syndicate Taxi, Middletown, NY Taxi Driver 10/2023-09/2024

Legoland, Goshen NY (Manpower) Game Operator 03/2023-08/2023

C&S Wholesale Grocers, Chester NY Porter/Maintenance 11/2019-10/2022

Syndicate Taxi, Middletown, NY Taxi Driver 04/2019-10/2021

Wendy’s Middletown, NY Assistant Manager 07/2013-10/2019

Wendy’s Monroe, NY Crew Member 11/2012-07/2013

Education

Miami Norland Senior High School – Miami, FL

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