Customer Service Representative

Jess Pert Alim

* ***** ******** ****** ? Arlington, VA 22204 ? ********.****@*****.*** ? 703-***-****

Education

GEORGE MASON UNIVERSITY Fairfax, VA

Bachelors of Science in Digital Forensics and Cyber May, 2021

Psychology of Information Technologies

Work Experience

ClearCaptions, LLC DC/Maryland/Virginia

Field Technician Nov.2023 - Present

? Installs company ClearCaptions phone into clients residents

? Demonstrates understanding of product & troubleshooting problems with product

? Manages an average of 4 installations a day all throughout the DMV regions

? Showcases a high level of customer service with the quantity of individuals and their

certain circumstances

PricewaterhouseCoopers (PwC) Washington, D.C.

Receptionist ~ Entry-level IT & AV support Aug. 2021 - June 2023

? Spearheaded meeting criteria for setting up big conference rooms through setup

diagrams and ensuring all cables and technical support is ready for the clients.

? Controlled and maintains a hospitable environment while supporting client?s needs

? Supported meetings with AV, IT training for computers Windows & OSX

? Embraced the administrative tasks of connecting with clients/partners and

associates to meet their requirements of their everyday workflow

MicroTech LLC Vienna, VA & Remote

Receptionist ~ IT Correspondent Nov. 2019 - May 2020

? Stationed at the front of the building and greeted clients and guests to the company

floor. However, during a pandemic, receiving calls was a must and cleanliness was

maintained.

? Controlled flow of personnel throughout the floor with scheduling software.

? Received phone calls and directed them to desired and correct extension.

Certifications and Clearances

Public Trust Clearance: Eligible

Skills & Interests

Technical: Windows 365 Suite, Java, JavaScript, Python, HTML, CSS, iOS, Windows

Interests: Build and commission custom mechanical keyboards for clients, avid volleyball

player, life-long musician

Contact this candidate