Technical Support Information Technology

Uzair Khan ***************@*****.*** 919-***-****

SUMMARY

Versatile technology specialist with a proven track record in deploying and supporting large-scale solutions, offering exceptional end-user support and system optimization. Skilled in troubleshooting, technical documentation, and streamlining user experiences, committed to delivering efficient and effective client solutions.

WORK EXPERIENCE

Exert Point Inc. May 2021 - Present

End-user Support Arlington, VA

Offered technical support to both onsite and remote resources through in-person and phone interactions

Developed specialized systems documentation and end-user knowledge articles

Kept the least hang-tight time for end clients by accepting calls proficiently and decreasing mean-time-to-repair

Responded to client requests concerning PC programming and equipment activities

Darkhan’s Systems LLC Aug 2020 – Feb 2021

Workday HCM Consultant Mclean, VA

Demonstrated ability to develop Workday reports, evaluate technical impacts, and provide day-to-day functional and payroll support.

Proficient in gathering requirements, documenting designs, and evaluating change options.

Demonstrated collaboration abilities, impact-making skills, and the capacity to evaluate and select productivity- improving tools while conducting functional configuration across various Workday modules.

Skilled in gathering business requirements, conducting integration configuration, testing, and deployment activities, and participating in procedure and policy development.

EDUCATION

University of the Cumberlands May 2024

2024

Master of Science, Information Technology

Relevant coursework: Human Compute Intern and Usability, Business Intelligence, Analyzing and Visualizing Data, System Analysis and Design, Cloud Computing, Info Tech and Mobile Applications, Database Systems, Data mining, Operational Excellence

Rutgers University May 2021

Bachelor of Arts, Human Resource Management Piscataway, NJ

Digital Communication Information and Media

Relevant coursework: Human Resource Management, Labor Relation, HRM & Finance, HRM & Benefits, Information Technology and Informatics, Organizational Behavior, Performance Management.

SKIILLS & RELEVANT PROJECTS

Core Competencies: Critical Thinking; Creative Problem Solving; Adaptability; Collaboration; Communication.

Technical Skills: Data Analysis; SQL; JAVA; Troubleshooting; Data Mining; Workday HCM; Microsoft Office Suite

Projects: Lead research project on Amazon, building a company profile by interviewing employees, researching

Amazon’s HR department, finances, employment opportunities, and employee benefits

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